Manager, Laboratory Services (Information Systems) - Clinical Lab - Full Time 8 Hour Days (Exem[...]

University of Southern California; Glendale (CA); On-site; USD 115,000 - 189,000; Full time

Job summary

The University of Southern California is seeking a Laboratory Services Information System Manager to oversee and optimize the LIS and related systems in a high-acuity hospital setting. You will monitor operations, supervise LIS staff, coordinate with hospital departments, and ensure regulatory compliance with CAP/CLIA.

You will work with Cerner systems, PowerChart, Kronos and other tools, driving accuracy, performance and continuous improvement in lab information workflows.

Qualifications

• BS or BA degree in a related field.
• 5 years experience in an acute care facility setting.
• 3 years in a Laboratory Information System Analyst capacity.
• 1 year supervisory experience.
• Familiarity with CAP and CLIA LIS regulations.
• Good management of human resources techniques and rules.
• Strong organization and time management skills.
• Excellent analytical, problem-solving, planning and evaluation skills.
• Clear oral and written communication abilities.

Responsibilities

• Monitor LIS operations and assign tasks to team; evaluate progress.
• Resolve computer-related LIS issues for lab and non-lab staff.
• Assist the Department Director in formulating LIS goals.
• Keep billing data accurate and up to date.
• Coordinate Cerner system communications with hospital staff.
• Gather data for reports, QA data, statistics and essential materials.
• Ensure timely results and patient safety considerations.
• Provide orientation and training for LIS staff.

Skills

Analytical skills

Problem-solving

Communication skills

Time management

Leadership / Supervisory

Planning

Team collaboration

Regulatory knowledge

Education

Bachelor's degree in a related field

Tools

HL7

SQL

PowerChart

Cerner

PathNet

Co-path

Job description

The Laboratory Services Information System Manager monitors, maintains, updates, trains and coordinates all aspects of the Lab Information System to ensure efficient and optimal operations at all times.

The individual also acts as a liaison officer for all LIS and HIS:LIS-related issues, interacting with Laboratory Staff, Hospital Departments/Nursing Units, internal and external Information System personnel. Position must understand the interactive relationship between all systems that interact with LIS including but not limited to PowerChart, Cerner AP and CP, Kronos, PBAR, and Master Control. Position helps ensure CAP, CLIA, MC, and CDM compliance.

Essential Duties

• Monitor all aspects of the daily LIS operations. Assigns tasks to other LIS Team members matching their skill sets, and monitors their progress. Evaluates LIS team members annually based in part on the execution of these assignments.
• Address and resolve computer-related problems/issues as presented by both lab personnel and non-laboratory personnel.
• Assist the Department Director in formulating LIS goals consistent with Departmental Goals and Objectives.
• Keep the Charge Data Master and other billing functions accurate and up to date.
• Work with Order Communications Coordinator to facilitate dissemination of information regarding use and capabilities of Cerner System, to all hospital personnel involved in ordering laboratory test or in reviewing results through the OC system.
• Assist lab personnel in gathering data from Information System needed to complete reports, QA data, statistics, and other essential informational material.
• Recognizes normal, abnormal and critical results and taking appropriate action as required, including appropriate considerations for the age of the patient.
• Knowledge of clerical and computer functions and for carrying out additional clinical and clerical duties to meet the needs of the Department and hospital staff.
• Communicate and interact effectively with co-workers and guests of the institution.
• Adhere to established Hospital and Departmental policies and procedures.
• Maintain professional growth and development by attending Continuing Education sessions. Actively participates in the Department's Quality Assurance program and attends meetings as necessary.
• Instruct, orienting and completing orientation checklist for new lab and LIS employees. Communicates with employees on the day to day operations of the section. Reviews implemented changes with all staff.
• Evaluate new technical procedures and for assuring their accuracy and implementation in the LIS section.
• Provide input to annual Performance Appraisal review for staff rotating in section. Assists in the process of commendations, counseling, interview and selection of employees.
• Assist the Department meet accreditation requirements by licensing agencies.
• Coordinates and integrates department services on intradepartmental, interdepartmental And hospital wide levels.
• Plans for provision of service through provision of appropriate levels of qualified competent staff. Policies and procedures are in place to support scope of service.
• Establishes and maintains performance improvement and quality control activities which support the department and the hospital.
• Provides for orientation, training, and continuing education of staff.
• Monitor space/resource requirements and utilization of outside resources.
• Assures results are available within defined TAT guidelines, from the LIS-perspective.
• Adheres to Safety / Infection Control guidelines using personal protective equipment as required
• Willingness to take on new tasks and additional responsibilities
• Displays flexibility to cover the lab in emergencies and difficult staffing situations
• Maintains an English speaking environment in all work areas
• Adheres to established Hospital and Departmental policies and procedures.
• Performs other duties as assigned.

Required Qualifications:

• Req BS or BA degree in a related field
• Req 5 years Experience in an acute care facility setting.
• Req 3 years In a Laboratory Information System Analyst capacity.
• Req 1 year Prior supervisory experience.
• Req Familiarity with CAP and CLIA LIS regulations.
• Req Familiar with good management of human resources techniques and rules.
• Req Organization/time management skills.
• Req Excellent analytical, problem-solving, planning and evaluation skills.
• Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.

Preferred Qualifications:

• Pref SOFT LIS experience
• Pref Familiarity with HL7, SQL, Co-path, PowerChart, PathNet, and Cerner strongly recommended.
• Pref Excel, Word, Powerpoint, MDI, FSO, E\"KM editor, Discern Visual Developer
• Pref Clinical Laboratory Scientist - CLS From State of California.
• Pref ASCP Certification.
• Pref Evidence of attendance at LIS workshops

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital's world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The annual base salary range for this position is $114,650.00 - $189,172.00.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Job ID REQ20177744

Posted Date 08/12/2026