Manager Laboratory Operations (Full-time, Days)

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 120,000 - 160,000; Full time

Job summary

Penn Medicine is seeking a Lab Operations Manager to oversee laboratory-wide operations, ensuring compliance, quality, and efficient processes across multiple sections. The role interacts with physician leadership to develop policies that enhance patient care and operational strength.

The Manager will lead critical lab sections, manage budgets, and drive performance improvements while maintaining high reliability and safety standards in a complex hospital setting.

Qualifications

• Bachelor’s degree in Allied Health or related field required.
• Registration Certification in clinical healthcare field required.
• Five years of healthcare experience.
• Three+ years of supervisory management experience.
• Medical Technology/Medical Laboratory Science degree preferred.
• MBA/MHA or equivalent preferred.
• Five+ years managing delivery of laboratory services across sites.

Responsibilities

• Coordinate and manage all aspects of Laboratory operations.
• Support medical and administrative leadership of all Laboratory Pathology sections.
• Oversee Blood Bank and Donor Center services and other lab sections as needed.
• Develop ambulatory and post-acute care policies and procedures for lab requirements.
• Ensure compliance with CAP, TJC, FDA, AABB, PA DOH, ISO 15189 and CLIA.
• Lead staff education to meet quality and performance goals.
• Prepare and manage department budgets and analyze productivity and costs.
• Drive quality improvement and change management across lab services.

Skills

Leadership

Project management

Emergency management

People management

Problem solving

Strategic thinking

Education

Bachelor’s degree in Allied Health or related field

Medical Technology / Medical Laboratory Science degree preferred

MBA / MHA or equivalent Master’s degree preferred

Registration Certification in clinical healthcare field

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day.

Schedule: 8 am - 4pm + occasional weekend. Required to take on-call for onsite management support during on-call periods.

Keys to success

• Highly skilled and conceptual leader.
• Experience managing multiple areas of laboratory.
• Can-do thinker and ability to manage large projects.
• Ability to take ownership of situations and bring about performance improvements with ease.
• Leads others without direction.
• Must be problem solver, people oriented and creative thinker.

Position Summary

• This leader will provide coordination and management of all aspects of Laboratory operations. The Manager Laboratory Operations manages specific laboratory technical sections and leads laboratory-wide efforts for compliance, quality, standardization and general laboratory policies and procedures. The manager ensures that quality services are delivered with high reliability in compliance with all regulations and works in conjunction with physician leadership to develop and administer policies and procedures that optimize patient care and experience while maintaining clinical excellence and operational strength for clinical laboratory services.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Supports the medical and administrative leadership of all Laboratory Pathology technical sections. Manages the activities of multiple Clinical Laboratory and Pathology section operations consistent with the mission of the department, hospital and health system.
• Responsible for managerial oversight of Blood Bank and Donor Center services or specific laboratory sections and is able to supplement or fill the role of any laboratory manager as needed including technical and regulatory activities.
• Responsible for development of ambulatory and post-acute care policies and procedures in order to incorporate laboratory requirements. Coordinates the development and implementation of department-specific and laboratory-wide policies and procedures to meet patient care needs, accurate laboratory testing and customer service expectations.
• Ensures that all laboratory sections are in compliance with accrediting and regulatory agencies including, but not limited to, CAP, TJC, FDA, AABB, PA DOH, ISO 15189 and CLIA. Develops operational policies to meet compliance.
• Creates a culture of safety, high reliability and continuous learning. Provides strategy for attaining high levels of quality, laboratory safety and effective operations.
• Leads staff education efforts in areas of responsibility and laboratory to meet both quality, performance improvement and compliance goals.
• Prepares, monitors and manages department finances including capital and expense budget preparation, variance reporting and performance optimization. Effectively uses reports and resources to analyze productivity and costs.
• Assesses all technical, clinical operations and quality assurance in area of responsibility to optimize workflow and improve clinical and patient testing. Serves as role model for change management, problem solving and process improvement. Directs and recommends, along with direct reports, the development and maintenance of facilities, equipment, supplies and materials at a required level to promote efficiency.
• Responsible for the quality and performance improvement plans of the Laboratory and assures key laboratory quality goals and outcomes are achieved in collaboration with the Laboratory management team.
• The following duties are considered secondary to the primary duties listed above:
• Supports ambulatory and outreach programs to promote laboratory services, improve the health of the community, provide point-of-care testing and expand the referral base.
• Maintains professional acumen, self-growth and self-education.
• Participates in applicable organizational and industry interest groups, professional associations and committees. Participates in relative conferences and education to improve laboratory or clinical strategies.
• Serves on committees or focus groups of the hospital, health system, medical staff and department as needed including development of policy and procedure .
• Other duties as assigned.

Minimum Required Qualifications

• Bachelor of Science degree in Allied Health or related field.
• Registration Certification in clinical healthcare field required.
• Five 5 years of experience in healthcare.
• Three 3 or more years of supervisory management experience.
• Degree in Medical Technology or Medical Laboratory Science preferred.
• MBA, MHA or equivalent Master’s Degree preferred.
• Five 5 or more years of managing delivery of laboratory services to multiple sites within acute and ambulatory service lines.

Credentials

• Medical Lab Scientist ASCP (Required)
• Medical Assistant - American Medical Technologists (Required)
• Medical Technologist (Required)

Education or Equivalent Experience

• Bachelor of Arts or Science (Required)
• Bachelor of Arts or Science
• Bachelor of Arts or Science
• Master of Arts or Science
• Master of Business or Health Administration

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.