Manager Lab Ops Outreach

MercyOne; Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

MercyOne in Des Moines, IA is seeking a Laboratory Outreach Operations Manager to oversee courier, client services, phlebotomy, and processing workflows. You will drive efficiency, ensure regulatory compliance, and partner with laboratory leaders to meet financial and service goals.

The role requires a Bachelor's in medical technology or related field, ASCP certification, and 5+ years in clinical lab settings with supervisory experience. A Master’s in healthcare administration is preferred.

Qualifications

• Bachelor's degree in medical technology or related field is required.
• Master’s Degree in Healthcare Administration or Business Administration is preferred.
• ASCP MT/MLS certification is required.

Responsibilities

• Manages all aspects of Laboratory Outreach Operations, including courier pick up/delivery, client supply needs, pre-analytical functions, processing, resolution, send outs, and customer service.
• Supports Lean principles and productivity standards; contributes to policy and culture formation.
• Hires and supervises staff; ensures orientation and competency; conducts performance evaluations and disciplinary actions as needed.
• Manages workflow across couriers, client services, processing, phlebotomy, storeroom, and patient service centers.
• Ensures regulatory compliance and maintains SOPs per the laboratory's document control system.
• Develops budgets and monitors expenses; participates in committees as assigned.

Skills

LEAN principles

Supervisory leadership

Staff hiring

Budgeting & cost control

Quality management

Cross-functional collaboration

Regulatory compliance

Education

Bachelor's degree in medical technology or related field

Master’s Degree in Healthcare Administration or Business Administration (preferred)

ASCP MT/MLS certification

Job description

Employment Type: Full time Shift: Day Shift Description: Manages all aspects of Laboratory Outreach Operations, including areas of courier pick up/delivery, client supply needs, pre-analytical functions (draw stations, phlebotomy, and processing), resolution, send outs, and customer service. Regularly works with marketing, pathologists, managers, directors, and LIS staff. Plans and implements the required systems and procedures to achieve financial and operational goals within specified timeframe and budget.

• Supports and utilizes LEAN principles/productivity standards. Contributes to the formation of the vision, policies, standards and culture.

• Manages all aspects for work processes for the following departments; couriers, client services, processing, phlebotomy, storeroom, patient service centers (draw stations), resolution, and send outs.

• Looks for opportunities to streamline and cross train for efficiency in workflow as well as productivity standards.

• Interviews and hires staff in areas of responsibility.

• Ensures appropriateness of staff orientation and competency materials and coordinates completion according to facility and regulatory guidelines

• Completes performance evaluations for direct report personnel.

• Performs disciplinary action when indicated.

• Writes and maintains work group job descriptions.

• Ensures compliance with the requirements of laboratory regulatory and accrediting agencies.

• Ensures standard operating policies and procedures are current and adhere to the Laboratory’s document control system.

• Assists the Laboratory Director with the development of budgets and monitors expenses appropriate to area of management.

• Develops and maintains quality management systems and performance improvement initiatives appropriate to the area of responsibility. Coordinates and facilitates the change process.

• Serves on hospital or departmental committees as assigned.

• Other tasks/duties as assigned by director.

General Requirements

• Bachelor's degree in medical technology or related field required.

• Master’s Degree in Healthcare Administration or Business Administration is preferred.

• Certification by the American Society of Clinical Pathologists (ASCP) as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) required.

• Five (5) years’ clinical lab experience required.

• Minimum of three (3) years’ supervisory experience required.

• Valid driver’s/Chauffeurs License required, must meet Mercy’s Motor Vehicle Safety Standards, be at least 18 years of age, and be eligible to drive per Iowa state law.

• Knowledge of applicable federal, state, and regulatory standards and regulations required.

• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.