Manager, Knowledge Management Solutions

LinkedIn; Sunnyvale (CA); On-site; USD 115,000 - 186,000; Full time

Job summary

LinkedIn is seeking a Manager, Knowledge Management Solutions to lead a team of Content Strategists and shape the content strategy across multiple business lines.

You will drive high-quality, high-performing self-service content, partnering with diverse teams across regions while evolving to AI-powered workflows and scalable content systems.

Qualifications

• Bachelor’s degree or equivalent working experience in a relevant field.
• 8+ years in content strategy, knowledge management, content management, content operations, or technical writing.
• 5+ years with enterprise content management systems such as Adobe Experience Manager (AEM) Guides.
• 5+ years in DITA, structured writing, content reuse, and topic-based authoring.
• 5+ years of demonstrated analytical, organizational, and project management skills.
• 3+ years in a leadership role including coaching and developing team members.

Responsibilities

• Hire, manage, and develop a mid-size team spanning multiple areas of expertise and locations.
• Partner with peers to align strategy with business needs and roadmap.
• Build subject matter expertise for designated lines of business and lead content strategy.
• Leverage analytics to optimize content performance and experiment for improvements.
• Evolve content systems at scale with AI-assisted workflows and reuse strategies.
• Own intake, prioritization, and capacity planning across team initiatives.
• Lead organizational change to meet emerging needs.
• Coach and mentor team members for career growth.
• Model LinkedIn values and cultivate a healthy team culture.

Skills

Content strategy

Knowledge management

Content management

Content operations

Technical writing

AEM Guides

DITA / structured writing

Leadership

Stakeholder management

Project management

Education

Bachelor’s degree in Journalism, English, Computer Science, or equivalent

Tools

AEM Guides

Jira

Confluence

Job description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust andoptimizedfor culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, asdeterminedby the business needs of the team.

This role is based in either Sunnyvale, San Francisco, Mountain View, New York, or Omaha.

The Knowledge Management Solutions (KMS) team at LinkedInis responsible forcreating and delivering self-service content for LinkedIn’s members,customersand employees. The team creates instructional, procedural, and technical content using both traditional and AI-powered methods. This content is made available externally through LinkedIn's help centers, virtual chat assistants, and in-product experiences (including those powered by AI/GAI). Employees also use this content internally through enterprise search systems and CRMs.

We areseekinga talented and passionateManager, Knowledge ManagementSolutionsto join the team responsible forthe content strategy and authoring of these self-service resources.Thispeopleleaderrole sits at the center of talent development, team strategy, and execution towards LinkedIn’s self-service strategy.The scope of this role includes interaction with teams indifferent functionsand regions, requiring a strong ability to communicate effectively and understand thedifferent needsof global customers and business partners.

As a Manager, Knowledge Management Solutions you will directly manage a team of Content Strategists.You will supervise the efforts of the team to develop content strategies that support multiple lines of business, including ensuring high-quality and high-performing content and driving business partner relationships within your team’s focus areas.Talent is our top priority, and you willbe responsible forenablingand coachingyour team to drive business results, adapt tochange,and innovate.You will work across the team and other functions to ensure long-term scalabilityand ROI of LinkedIn’s content ecosystem as we transition to AEM Guides and expand AI-driven content creation and self-service experiences.

Key Responsibilities

• Hire, manage, and develop a mid-sizeteamthatmay span across multiple areas of expertiseand/orlocations
• Partner and work closely with peer managersand cross-functional groupsto connect strategy to vision and align team goals,priorities,and roadmapto business needs
• Build subject matterexpertisefor designated line of business(es)and lead the content strategy and content creation efforts that enable us to deliver clear and relevant information to our members and customersfor that business
• Leverage insights and analytics to guide your team tooptimizecontent performanceand lead experimentation to continuously improve outcomesand content quality
• Partner with internal and external teams to evolve our content systems at scale, combining structured content, automation, reuse,and AI-assisted workflowsacross content development and delivery
• Own intake, prioritization, and capacity planning across team initiatives
• Lead organizational change by evolving team skills and processes to meet emerging needs
• Inspire, motivate, and develop productive, effective, high morale teams
• Coach and mentor team members to support consistent growth and development of employees’ careers
• Model LinkedIn’s culture and values and activelyparticipatein developing a healthy team culture

Basic Qualifications

• Bachelor’s degree in Journalism, English, Computer Science,or equivalentworking experience
• 8+ years in one or more of the following areas:content strategy,knowledge management, content management,content operations,ortechnical writing
• 5+ years of experiencein working withenterprisecontentmanagement systems such asAdobe Experience Manager (AEM) Guides
• 5+ years of experiencein DITA, structured writing,content reuse, andtopic-based authoring
• 5+ years ofdemonstratedsoundanalytical, organizational, and project management skills
• 3+ years in a leadership role, including experience managing, coaching, and developing team members

Preferred Qualifications

• Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles
• Knowledge of content governance frameworks and editorial standards
• Experience in forecasting and capacity planning leveraging businessdata
• Stronginterpersonalskills, including the ability to build authentic business partnerships across multiple locations and effectivelydealwithescalations
• Demonstrated knowledge of AI-powered content development processes and tooling
• Abilitytoflex and adapt to changing business needs and processes of a fast-paced work environment
• Ability to manage multiple projects and priorities,makestrongdecisionsbased on LinkedIn values and culture, anddemonstrateconsistent follow-up.
• Expertisein managing cross-functional projects and collaborating with technicaland businessteams
• Experience in stakeholder management and executive communication
• Experience defining and tracking performance metrics with strong analytical skills
• Experience using data and insights to improve content quality, performance, or operational outcomes
• Proficiencyin Jira and Confluence
• Strong understanding of the content development lifecycle across authoring, publishing, localization, and delivery, including metadata models and information architecture

Suggested Skills

• Content Strategyor Technical Writing
• Cross-functional Collaboration
• People Management
• Change Management & Adoption
• Strategic Thinking
• AI in Content Development & Systems

LinkedIn is committed to fair andequitablecompensation practices.

The pay range for this role is $115,000to $186,000. Actualcompensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock,benefitsand/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

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Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.

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