Manager, Key Accounts US

CoolIT Systems; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Vacation & flex days

Comprehensive benefits

Casual yet professional environment

Retention rewards

Job summary

CoolIT Systems Inc. is seeking a Manager, Key Accounts to lead the Business Development team in driving revenue growth with major accounts and channel partners.

You will oversee the commercial relationship, forecast, pricing, and product coordination to deliver double-digit YoY growth. You will manage a diverse team including Key Account Managers and Technical Sales Engineers, collaborate with Marketing, Product and Engineering, and negotiate client contracts while traveling ~20%+ to meet

Qualifications

• 5+ years in complex enterprise IT account management.
• 3+ years leading teams of 10+ people.
• Bachelor’s degree in engineering, business, commerce, or equivalent.
• Knowledge of data center and IT markets.

Responsibilities

• Oversee commercial aspects of client relationships, including pipeline, forecast, pricing, and escalations.
• Develop account management plans for cloud service providers driving double-digit YoY revenue growth.
• Advocate for clients within the company and maintain high levels of satisfaction.
• Manage a diverse team of Key Account Managers and Technical Sales Engineers.
• Ensure adherence to the selling process and collaborate with Marketing on proposals.
• Engage with Product and Engineering to incorporate client feedback into products.
• Negotiate client contracts and travel as needed (approximately 20%+).

Skills

Account management

Leadership

Strategic thinking

Cross-functional

Forecasting

Data center knowledge

Education

Bachelor’s degree

Job description

About CoolIT Systems Inc.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

Manager, Key Accounts

What you’ll do

Role

As a leader on the Business Development team, you will be a key contributor to CoolIT's continued and aggressive growth, supporting the company's client relationship and revenue growth strategy with key accounts and channel partners.

Responsibilities

• Oversee commercial aspects of our client relationships, including program pipeline, product forecast, and new product development, including pricing, schedules, and escalations.
• Responsible for developing account management plans for Cloud Service Providers that result in double‑digit YoY revenue growth.
• Be the voice and a strong advocate for our clients within the company; continuously strive for and maintain high levels of client satisfaction.
• Manage a diverse team:
  • Key Account Managers are responsible for building our program pipeline and sustaining a product portfolio with various cloud service providers.
  • Technical Sales Engineers are responsible for supporting Key Account Managers during the pre‑sales and proposal process to ensure quick response times and high‑quality technical information for clients.
• Ensure your team adheres to the selling process.
• Work closely with the Marketing team to generate industry‑leading sales collateral and proposals.
• Continuously engage with and learn from the Product and Engineering teams to develop a deep understanding of our hardware and services, ensuring client feedback makes its way into our products.
• Engage regularly in the review and negotiation of various client‑related contracts.
• Ensure adherence to company policies and procedures.
• International travel (20% or greater).

Who you are

Basic Qualifications

• 5+ years of experience in complex, multi‑stakeholder account management roles, focused on large enterprise IT companies.
• Strategic thinker with a demonstrated ability to develop and execute complex business plans and initiatives.
• 3+ years of experience managing teams of 10 or more, as well as cross‑functional contributors.
• Bachelor’s degree in engineering, Business Administration, Commerce, or equivalent.
• Knowledge of data center and IT markets.

Preferred Qualifications

• Awareness of data center cooling strategies.

Skills

• Enjoys and contributes to a collaborative culture where nothing is impossible.
• A self‑motivated individual with a thirst for knowledge that moves fast.
• Passionate about new technologies.
• Believes in being an ethical and good person, always.

Why CoolIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

Benefits

• Vacation and flex days, and paid company‑wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.

We thank every candidate in advance; however, only those selected for an interview will be contacted.

Successful candidates for this position will be required to undergo background checks, including criminal records check and education verification.