Manager IT Support Service-Wake/GA

Advocate Health Care; Rome (GA); On-site; USD 70,000 - 106,000; Full time

Benefits offered by this job

Benefits eligible

Paid Time Off

Health and welfare benefits

Job summary

Advocate Health Care is seeking an experienced IT/Enterprise Tech Field Services leader in Wake, GA. The role requires coordinating hardware/software solutions, ensuring uptime, and aligning technology with business needs.

The position calls for 3 years in IT or project management, including supervisory experience, with a bachelor’s degree in a related field. On-site schedule is Monday–Friday 8am–5pm, with after-hours on-call support.

Qualifications

• Bachelor's Degree in Business or Information Technology or related field.
• 3 years in information technology and/or project management with supervisory experience.
• Experience managing budgets and staff in an IT environment.

Responsibilities

• Researches, evaluates and recommends hardware and software products for information systems.
• Liaise with managers to understand information needs and determine installation, configuration and maintenance requirements.
• Ensures applications and infrastructure are current and available to support business operations.
• Resolves technology problems and service requests per SLAs and policies.
• Communicates technology changes and outages to users.
• Interacts with site/region leaders to capture new business needs and adoption barriers.
• Locates existing solutions or develops new technology to solve issues.
• Ensures uptime targets through capacity planning and recovery planning.
• Tests and applies updates/patches and ensures proper licensing.

Skills

Project management

Performance management

Verbal & written communication

Team collaboration

Problem solving

Education

Bachelor's Degree in Business or Information Technology or related field

Job description

Department: 14035 Enterprise Corporate - Enterprise Tech Field Services Wake/GA Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday 8am - 5pm onsite. After hours on call as an escalation point as well.

Pay Range: $51.05 - $76.60

Major Responsibilities

• Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
• Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
• Ensures that applications and infrastructure are current and available to support business operations
• Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies.
• Effectively communicates technology changes and outages to impacted business users
• Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
• Locates existing solutions or develops new technology to solve site/region issues where appropriate
• Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
• Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization’s business.

Licensure, Registration, and/or Certification Required

None

Education Required

Bachelor's Degree in Business or Information Technology or related field

Experience Required

3 years in information technology and/or project management. Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment

Knowledge, Skills & Abilities Required

• Demonstrated project management expertise
• Knowledgeable of performance management and improvement techniques
• Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization.
• Good presentation skills
• Proven experience working in a team oriented, collaborative environment.
• Excellent team player
• Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
• Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
• Strong decision-making abilities
• Exposure to finance and budgeting a plus

Physical Requirements and Working Conditions

This position requires travel, therefore, will be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to a normal office environment.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.

It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities.

Reshaping Access

What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it

Transforming Care

We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care