Manager, IT Infrastructure & Operations

Tessy Plastics Corp.; Town of Elbridge (NY); Hybrid; USD 135,000 - 150,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401K company match

Profit-sharing program

On-site in Elbridge, NY

Job summary

Tessy Plastics Corp. in Elbridge, NY is seeking an IT Manager to lead day-to-day IT operations, infrastructure, security, and end-user support.

You will partner with business leaders and vendors to ensure IT services align with organizational goals and drive continuous improvement. The role manages a team of 6–8 IT professionals, oversees ITSM processes, disaster recovery planning, budgeting, and vendor relationships, and champions reliable, cost-efficient technology solutions across

Qualifications

• Bachelor’s degree in IT, CS, IS or related field; equivalent experience considered.
• 5+ years of IT experience with leadership or management responsibilities.
• Experience managing IT infrastructure, systems, networking, and security operations.
• Strong understanding of ITSM, incident management, and best practices.
• Proven project management and vendor management experience.

Responsibilities

• Oversee IT operations, infrastructure, systems, networking, hardware and end-user support.
• Ensure service delivery via ITSM, incident resolution, escalation and problem management.
• Lead KPI reporting and continuous improvement initiatives.
• Drive cost efficiency and performance improvements across IT.
• Manage manufacturing and enterprise systems support and resilience.

Skills

Leadership

Communication

Problem solving

Vendor management

Project management

Education

Bachelor’s Degree in IT/CS/IS

Tools

ITIL

VMware

Cisco

Job description

The IT Manager is responsible for leading and overseeing the organization’s day-to-day information technology operations, ensuring reliable, secure, and efficient delivery of IT services across the business. This role provides leadership for infrastructure, systems, networking, end-user support, cybersecurity operations, and technical project execution while driving continuous improvement and team development.

The IT Manager will lead a team of approximately 6–8 IT professionals and serve as a key partner to business leaders, vendors, and stakeholders to ensure IT services effectively support organizational goals.

What You’ll Do

IT Operations & Service Delivery

• Lead the day-to-day operation of IT services, infrastructure, systems, networking, hardware, and end-user support.
• Ensure reliable and efficient service delivery through effective IT service management (ITSM), incident resolution, escalation management, and problem management processes.
• Establish, monitor, and report on IT operational KPIs, service metrics, and continuous improvement initiatives.
• Drive operational excellence by identifying opportunities to improve system performance, service quality, and cost efficiency.

Infrastructure, Systems & Security

• Oversee the administration, maintenance, and lifecycle management of IT infrastructure, including servers, storage, networking, cloud platforms, and enterprise systems.
• Develop and maintain infrastructure standards, operational procedures, and technology roadmaps.
• Coordinate vulnerability management, patching activities, security monitoring, and operational incident response efforts.
• Support business continuity, disaster recovery planning, and compliance with organizational security policies and industry best practices.

Leadership & Team Development

• Lead, coach, and develop a team of IT professionals, fostering a culture of accountability, collaboration, customer service, and continuous improvement.
• Manage team performance, workload prioritization, resource allocation, and employee development planning.
• Partner with business leaders to align IT operational priorities with organizational objectives.
• Lead operational IT projects and infrastructure initiatives, ensuring successful delivery within established timelines and budgets.
• Manage relationships with technology vendors, service providers, and support partners to ensure service quality, performance, and value.
• Support IT budgeting, cost optimization initiatives, asset management, and technology lifecycle planning.
• Evaluate technology investments and operational expenditures to maximize efficiency and business value.

Manufacturing Systems Support

• Partner with manufacturing and operations teams to ensure reliable, secure, and efficient technology support for production environments.
• Support the availability and performance of manufacturing-related systems, equipment connectivity, and operational technologies critical to business operations.

What You Bring

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.
• 5+ years of progressive IT experience with demonstrated leadership or management responsibilities.
• Experience managing IT infrastructure, systems, networking, security operations, and end-user support functions.
• Strong understanding of IT service management, incident management, and operational best practices.
• Proven project management and vendor management experience.
• Excellent communication, leadership, and problem-solving skills.

Preferred

• Experience in a manufacturing environment.
• Relevant certifications such as ITIL, CompTIA Security+, Microsoft, Cisco, VMware, or cloud platform certifications.
• Experience supporting hybrid cloud environments and enterprise business systems.

Salary Range: $135,000–$150,000

Health, Dental & Vision Insurance: 100% employer-paid for employee-only coverage, +1 and Family coverage options available

• Additional Incentives: Quarterly profit-sharing program
• 401K Company match

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Tessy Plastics Corp. is an equal opportunity employer. Tessy evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

Why Tessy?

Since 1973, Tessy Plastics has been a global leader in injection molding and custom automated assembly solutions, partnering with top brands across the Medical, Pharmaceutical, Diagnostics, Consumer Healthcare, and Consumer markets.

With 3.2M+ sq. ft. of FDA/GMP-compliant facilities and operations in the U.S. and China, we turn complex ideas into high-performance manufacturing solutions – and we’re just as proud to be a great place to build a career.

Elbridge, NY | On-site

Position Overview

The IT Manager is responsible for leading and overseeing the organization’s day-to-day information technology operations, ensuring reliable, secure, and efficient delivery of IT services across the business. This role provides leadership for infrastructure, systems, networking, end‑user support, cybersecurity operations, and technical project execution while driving continuous improvement and team development.

The IT Manager will lead a team of approximately 6–8 IT professionals and serve as a key partner to business leaders, vendors, and stakeholders to ensure IT services effectively support organizational goals.

What You’ll Do

IT Operations & Service Delivery

• Lead the day-to-day operation of IT services, infrastructure, systems, networking, hardware, and end-user support.
• Ensure reliable and efficient service delivery through effective IT service management (ITSM), incident resolution, escalation management, and problem management processes.
• Establish, monitor, and report on IT operational KPIs, service metrics, and continuous improvement initiatives.
• Drive operational excellence by identifying opportunities to improve system performance, service quality, and cost efficiency.

Infrastructure, Systems & Security

• Oversee the administration, maintenance, and lifecycle management of IT infrastructure, including servers, storage, networking, cloud platforms, and enterprise systems.
• Develop and maintain infrastructure standards, operational procedures, and technology roadmaps.
• Coordinate vulnerability management, patching activities, security monitoring, and operational incident response efforts.
• Support business continuity, disaster recovery planning, and compliance with organizational security policies and industry best practices.

Leadership & Team Development

• Lead, coach, and develop a team of IT professionals, fostering a culture of accountability, collaboration, customer service, and continuous improvement.
• Manage team performance, workload prioritization, resource allocation, and employee development planning.
• Partner with business leaders to align IT operational priorities with organizational objectives.

Preferred

• Lead operational IT projects and infrastructure initiatives, ensuring successful delivery within established timelines and budgets.
• Manage relationships with technology vendors, service providers, and support partners to ensure service quality, performance, and value.
• Support IT budgeting, cost optimization initiatives, asset management, and technology lifecycle planning.
• Evaluate technology investments and operational expenditures to maximize efficiency and business value.

What You Bring

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.
• 5+ years of progressive IT experience with demonstrated leadership or management responsibilities.
• Experience managing IT infrastructure, systems, networking, security operations, and end-user support functions.
• Strong understanding of IT service management, incident management, and operational best practices.
• Proven project management and vendor management experience.
• Excellent communication, leadership, and problem-solving skills.

Preferred

• Experience in a manufacturing environment.
• Relevant certifications such as ITIL, CompTIA Security+, Microsoft, Cisco, VMware, or cloud platform certifications.
• Experience supporting hybrid cloud environments and enterprise business systems.

Compensation & Benefits

Salary Range: $135,000–$150,000

Health, Dental & Vision Insurance: 100% employer-paid for employee-only coverage, +1 and Family coverage options available

• Additional Incentives: Quarterly profit-sharing program
• 401K Company match

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Tessy Plastics Corp. is an equal opportunity employer. Tessy evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

Why Tessy?

Since 1973, Tessy Plastics has been a global leader in injection molding and custom automated assembly solutions, partnering with top brands across the Medical, Pharmaceutical, Diagnostics, Consumer Healthcare, and Consumer markets.

With 3.2M+ sq. ft. of FDA/GMP-compliant facilities and operations in the U.S. and China, we turn complex ideas into high-performance manufacturing solutions – and we’re just as proud to be a great place to build a career.