Manager, IT Compliance & Vendor Management

The Landline Company; New York (NY); Remote; USD 120,000 - 175,000; Full time

Benefits offered by this job

Comprehensive benefits

Flight benefit privileges

Discretionary PTO

Job summary

The Landline Company is seeking a Manager, IT Compliance & Vendor Management to build and run its cybersecurity control program and oversee the MSP delivering day-to-day IT operations. This role ensures MSP performance and the design, operation, and evidence of the control program against NIST CSF 2.0.

Remote in North America with strong collaboration to airlines, airports, and internal teams. Expect formal governance, risk, and contract management across the vendor ecosystem.

Qualifications

• Five or more years in IT compliance, information security, IT audit, or IT governance, incl. 2+ years with a control program or audit function
• Hands-on with a recognized security framework (NIST CSF, NIST 800-53, ISO 27001, SOC 2, CIS Controls)
• Experience administering a GRC or compliance platform (Vanta, Drata, Secureframe, LogicGate, AuditBoard, ServiceNow GRC)
• Experience managing or overseeing an outsourced IT provider with SLAs and escalations
• Knowledge of core IT controls: IAM, endpoint management, logging, vulnerability mgmt, backup/recovery, change mgmt
• Ability to read SOC 2 Type II or similar reports critically
• Strong written communication; certifications are a plus
• NIST CSF 2.0 implementation experience in Govern function is a strong plus
• Experience in transportation/aviation/logistics is a plus
• ITIL or service management background is a plus
• Contract negotiation experience with tech vendors is a plus

Responsibilities

• Maintain the control set mapped to NIST CSF 2.0 across all six Functions: Govern, Identify, Protect, Detect, Respond, Recover
• Administer Vanta GRC platform integrations, evidence collection, and remediation tracking
• Perform control testing, document results, and drive remediation with owners and due dates
• Own policy lifecycle: drafting, review, approval routing, publication, attestation
• Maintain the enterprise risk register with scoring methodology and executive reporting
• Coordinate evidence for customer/security reviews, partner assessments, audits
• Administer security awareness training, including phishing simulations
• Manage MSP relationship, escalations, and day-to-day service delivery
• Monitor contract SLAs, document breaches, and drive root-cause analysis
• Chair quarterly MSP business reviews and maintain action logs
• Oversee MSP contract lifecycle: scope changes, renewals, pricing, exit plans
• Verify MSP controls function as contracted with required evidence
• Govern MSP access administration and periodic access certification
• Maintain RACI for MSP/Landline controls and shared controls
• Operate vendor intake and security review for new tech purchases
• Maintain vendor inventory with data classification and review cadence
• Collect third-party assurance artifacts (SOC 2, ISO 27001, pen tests) and analyze UCIs
• Track vendor security terms, breach notification obligations, and DPA terms
• Maintain incident response plan and annual tabletop exercise
• Lead compliance during security incidents and post-incident reporting
• Maintain business continuity and disaster recovery docs and annual tests
• Provide a recurring compliance and vendor performance report to executives
• Input security/compliance into procurement, legal, operations

Skills

IT compliance

Information security

IT audit

IT governance

NIST CSF 2.0

GRC platforms

Vendor management

Control program

Communication

CISA/CRISC/CISM/CISSP

Tools

Vanta

Drata

Secureframe

LogicGate

AuditBoard

ServiceNow GRC

Job description

About The Landline Company

The Landline Company is redefining the airport journey by building infrastructure that decentralizes the airport. Its platform connects air and ground transportation, extending the airport experience into everyday places and enabling seamless door-to-gate travel while unlocking new demand.

Job Description

Job Description

About The Landline Company

The Landline Company is redefining the airport journey by building infrastructure that decentralizes the airport. Its platform connects air and ground transportation, extending the airport experience into everyday places and enabling seamless door-to-gate travel while unlocking new demand.

Landline is pioneering remote terminal concepts that bring airport check-in, bag drop, and security screening closer to travelers, including directly into the neighborhoods and destinations where they live, work, and stay.

Operating across North America with a growing network of partners, including Air Canada, American Airlines, Sun Country Airlines, and CLEAR, Landline is building the infrastructure that allows travel to begin anywhere. Learn more at landlineco.com.

The Role

Landline is seeking a Manager, IT Compliance & Vendor Management to build and run the company's cybersecurity control program and to oversee the managed service provider (MSP) that delivers its day-to-day IT operations. This single role owns two connected accountabilities: the performance of Landline's MSP, and the design, operation, and evidencing of the company's control program against the NIST Cybersecurity Framework (CSF) 2.0.

Landline operates in a regulated transportation environment and contracts with airline partners and airports that impose their own security and data-handling requirements. The control program must satisfy those obligations as well as the company's internal risk requirements.

What You Will Do

• Maintain the company's control set mapped to NIST CSF 2.0 across all six Functions: Govern, Identify, Protect, Detect, Respond, and Recover
• Administer the Vanta GRC platform, including integrations, control monitoring, evidence collection, automated test configuration, and remediation tracking
• Perform periodic control testing and design effectiveness reviews, document results, and drive remediation to closure with named owners and due dates
• Own the policy lifecycle: drafting, annual review, approval routing, publication, and attestation tracking
• Maintain the enterprise risk register, including risk scoring methodology, treatment decisions, and executive reporting
• Prepare and coordinate evidence for customer security reviews, airline partner assessments, insurance questionnaires, and external audits or assessments
• Administer the security awareness training program, including phishing simulation and completion tracking
• Serve as the primary relationship owner for the MSP, managing escalations, scheduling, and day-to-day service delivery expectations
• Monitor and report on contracted service levels, document breaches, drive root-cause analysis, and enforce contractual remedies where warranted
• Chair quarterly business reviews with the MSP, setting the agenda, tracking commitments, and maintaining a running action log
• Own the MSP contract lifecycle, including scope changes, renewals, pricing negotiation, and the exit and transition plan
• Verify that MSP-operated controls function as contracted, requiring evidence rather than assertion
• Govern access administration performed by the MSP, including joiner/mover/leaver execution, privileged access review, and periodic user access certification
• Maintain the responsibility assignment matrix (RACI) that defines which controls the MSP operates, which Landline operates, and which are shared
• Operate the vendor intake and security review process for new technology purchases
• Maintain the vendor inventory with data classification, criticality tiering, and review cadence
• Collect and review third-party assurance artifacts (SOC 2 Type II reports, ISO 27001 certificates, penetration test summaries), including analysis of complementary user entity controls and any qualified opinions
• Track vendor contract security terms, breach notification obligations, and data processing agreements
• Maintain the incident response plan and coordinate the annual tabletop exercise
• Serve as compliance lead during security incidents, covering evidence preservation, regulatory notification analysis, and post-incident reporting
• Maintain business continuity and disaster recovery documentation, and coordinate annual restoration testing with the MSP
• Deliver a recurring compliance and vendor performance report to executive leadership
• Provide security and compliance input to procurement, legal, and operations
• Track and report program metrics

What We're Looking For

• Five or more years in IT compliance, information security, IT audit, or IT governance, including at least two years with direct responsibility for a control program or audit function
• Hands-on experience implementing or operating a recognized security framework (NIST CSF, NIST 800-53, ISO 27001, SOC 2, CIS Controls, or equivalent)
• Experience administering or serving as a primary user of a GRC or compliance automation platform (Vanta, Drata, Secureframe, LogicGate, AuditBoard, ServiceNow GRC, or equivalent)
• Experience managing or formally overseeing an outsourced IT provider, including service level monitoring and escalation
• Working knowledge of core IT controls: identity and access management, endpoint management, logging and monitoring, vulnerability management, backup and recovery, and change management
• Ability to read a SOC 2 Type II or similar report critically, including scope boundaries, exceptions, carve-outs, and complementary user entity controls
• Clear written communication, as this role produces documentation that external parties read and rely on
• Professional certification such as CISA, CRISC, CISM, or CISSP is a plus
• Direct NIST CSF 2.0 implementation experience, particularly the Govern function and cybersecurity supply chain risk management (GV.SC), is a strong plus
• Experience in transportation, aviation, logistics, or another operationally regulated industry is a plus
• Familiarity with PCI DSS, CCPA/CPRA, or state breach notification requirements is welcome
• Prior experience building a compliance program from an early or undefined baseline is valued
• ITIL foundation or an equivalent service management background is a plus
• Contract negotiation experience with technology vendors or service providers is a plus

Location

Remote in a major metro area in Canada or the United States, with business travel as needed

Compensation

120,000 – 175,000

Why Landline

• Help build the infrastructure that decentralizes the airport and enables travel to begin anywhere
• Work on first-of-their-kind concepts at the intersection of aviation, transportation, and infrastructure
• Direct exposure to senior leaders across airlines, airports, and public-sector partners
• A highly engaged, fast-moving team shaping a new model for how people travel
• Significant opportunity for growth as the company scales

Benefits

• Comprehensive benefits and PTO plan including medical, dental, vision, 401(k), disability, parental leave, and company-paid life insurance
• Flight benefit privileges with our airline partners
• Discretionary PTO