Manager, Intranet Solutions

NetApp, Inc.; Morrisville (NC); Hybrid; USD 147,000 - 174,000; Full time

Benefits offered by this job

Health Insurance

Retirement or Pension Plans

Paid Time Off

Employee stock purchase plan

RSU’s

Performance-Based Incentives

Job summary

NetApp is seeking a Technical Manager for Enterprise Employee Communications to define intranet strategy, govern SharePoint sites, and manage email analytics (PoliteMail). You will lead a team of employees and contractors, coordinate governance with IT, and partner with stakeholders to implement AI-enabled intranet improvements.

The role requires deep SharePoint experience, strong communication, and the ability to lead cross-functional initiatives in a hybrid, remote-friendly environment.

Qualifications

• 8+ years of industry experience.
• 3+ years employee management experience.
• 3+ years knowledge of email analytics solutions (PoliteMail is a plus).
• 3+ years in-depth, technical knowledge of SharePoint web parts, lists, permissions, and workflows.
• 2+ years in training experience.
• Excellent communications skills.
• AI literacy for responsible use of AI tools.
• Knowledge of HTML and web technologies; SharePoint, Teams, and Office 365.

Responsibilities

• Define intranet governance and strategy; lead steering committee and partner with IT.
• Manage team members and contractors; align goals and budgets.
• Set team priorities, track metrics on usage, engagement, and satisfaction.
• Oversee processes, templates, and tools for site requests and stakeholders.
• Support key stakeholder intranet projects; create specs and manage timelines.
• Communicate technical intranet features and strategies.
• Explore new tools/AI capabilities for intranet content discovery and support.
• Provide stakeholder training materials and monthly communications.

Skills

Intranet governance

SharePoint

AI literacy

Team leadership

Stakeholder communication

Vendor management

Analytics

Email analytics

Tools

HTML

SharePoint & Teams

Office 365

Job description

Job Summary

NetApp’s Enterprise Employee Communications team is looking for a technical manager to join our team. Your primary responsibilities will be leading and defining intranet strategy and governance across the enterprise, working with stakeholders to define and manage solutions for internal SharePoint-based web sites, communicating technical information to our 500+ stakeholders, and overseeing our email analytics program (PoliteMail). You will also manage employees and contractors within this team.

Responsibilities

• Manage SharePoint governance and strategy; define intranet strategies across the enterprise, lead steering committee, maintain partnerships with IT, manage vendor relationships, prioritize stakeholders, and communicate our partnerships/governance with key stakeholders
• Manage employees (goals, priorities) and contractors (contracts, budgets, priorities)
• Lead team priorities, metrics and goals. Communicate weekly and quarterly wins. Develop and track SharePoint metrics regarding usage, engagement, and customer satisfaction
• Oversee team processes, templates and tools to track requests, sites, and stakeholders
• Actively support ~35% of key stakeholder intranet projects and relationships. This includes understanding, advocating for, and managing stakeholder requests – create specifications, troubleshoot issues, manage timelines, edit sites, propose layouts, track and test changes, engage with IT, communicate progress and meeting decisions
• Understand and be able to communicate technical intranet features, issues, and strategies
• Investigate new tools and technologies for web sites, email metrics solutions, etc.
• Partner with stakeholders to explore and responsibly apply AI capabilities across the intranet platform, improving content discovery, stakeholder support, and the employee experience.
• Oversee stakeholder training via classes, support materials and monthly communications; this includes content development, regularly updating support materials, and training for key stakeholders.
• Assist stakeholders with issues and provide in depth technical information on SharePoint and other tools; understand and troubleshoot permissions as required

Education

• The ideal candidate is detail oriented, multi-faceted, a creative problem solver, and comfortable working with teams who are remote (via phone, Zoom, email, IM, etc.).
• Excellent communications skills (oral and written); detail-oriented, methodical
• Ability to manage schedules, priorities and deadlines for multiple projects
• AI literacy, including the ability to evaluate and responsibly use AI tools to improve content discovery, stakeholder support, and the employee experience
• Has knowledge of:
  • HTML and/or other web-based technologies
  • Microsoft SharePoint & Teams
  • Microsoft Office 365 products
• 8+ years of industry experience
• 3+ years employee management experience
• 3+ years knowledge of email analytics solutions (PoliteMail is a plus)
• 3+ years in-depth, technical knowledge of SharePoint web parts, lists, permissions, and workflows
• 2+ years of training experience
• Customer-focused attitude
• Ability to research technical questions
• Ability to troubleshoot coding and application issues
• Willing to learn and open to taking on new roles and responsibilities

Compensation:
The target salary range for this position is $147,000 - $174,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover

• Health Insurance
• Life Insurance
• Retirement or Pension Plans
• Paid Time Off
• various Leave options
• Performance-Based Incentives
• employee stock purchase plan
• restricted stocks (RSU’s)

with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.