Manager, Inside Sales - Horizons

Springs Window Fashions; Waukegan (IL); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company 5%

Life insurance

Long-term disability

Paid sick time

Paid vacation time

Paid holidays

Volunteer day

Job summary

Springs Window Fashions in the United States is seeking a Manager, Inside Sales – Horizons to lead the internal sales team. You will set targets, craft strategies, and partner with the Director of Field Sales to support outside sales and dealer relationships.

You will collaborate with channel marketing and training to develop materials, oversee processes for a consistent dealer experience, and drive revenue growth through effective leadership and coaching.

Qualifications

• This role requires 5+ years of inside sales experience and managing direct reports.
• It calls for the ability to translate business strategy into executable sales plans with data-driven decisions.
• Strong collaboration with Marketing, Operations, Customer Service and senior leadership is essential.

Responsibilities

• Lead and coach inside sales account representative team to meet targets.
• Develop sales targets and strategies in collaboration with Field Sales leadership.
• Drive dealer engagement and align inside and field sales efforts.
• Collaborate with channel marketing and training to support Horizons branding and programs.
• Improve processes to ensure a consistent dealer experience and faster issue resolution.

Skills

Inside sales experience

Team leadership

Forecasting & KPI tracking

CRM tools expertise

Revenue growth

Education

Bachelor’s degree in Business, Sales, Marketing, or related field

Tools

CRM software

Job description

The Best Experience Company

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self‑starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

Description

Manager, Inside Sales – Horizons

The Best Experience Company

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self‑starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

Dealer Business Unit

The dealer team is a dynamic team of sales and channel marketing professionals with a history of growing sales profitably and building meaningful long-term customer relationships. Supported by a dedicated channel marketing team as well as sales and sales operations, the Manager of Inside Sales position represents a critical leadership role responsible for driving dealer engagement, sales execution, and alignment between inside and field sales efforts.

Mission

This role will be responsible for leading and overseeing activities of internal inside sales account representative team, including developing sales targets and sales strategies. This position will work closely with the Director of Field Sales and Regional Sales Managers, to support our outside sales team. This position will also collaborate closely with the channel marketing team on marketing strategies as well as partner with our training team to develop internal and external training materials to support the Horizons brand as needed. This position will also support any training roadshows. The primary goal of this position is to drive sales through identification of sales opportunities, increased and improved dealer contact, and process and efficiency improvements.

Objectives

• Developing effective sales targets and sales strategies for the team to win in the market.
• Effectively manage a team of direct reports, providing leadership and coaching.
• Build a collaborative team environment that enable speed and collaboration, which ultimately results in driving repeat business and sales growth.
• Lead the team in developing and documenting processes to facilitate a consistent dealer experience.
• Structure activities and an approach that drive quick problem-solving ability and dealer relationship development.
• Provide leadership and guidance to the team and encourage them to proactively adapt their approach based on the evolving needs of our dealer network.
• Proficient with our internal systems, supporting the team to deliver solutions for our dealers and their unique challenges and requests.
• Ability to utilize telephone, e‑mail, and virtual methods, to connect with dealers and develop meaningful relationships with customers to encourage trust and loyalty.
• Collaborate with the Customer Care Manager and Sales to improve service processes to provide a consistent experience to customers.

The annual base wage for this position is reasonably expected to be $105,000-$120,000. Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a quarterly bonus of 20%.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with up to 5% company match of eligible contributions
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid sick time at an amount that meets or exceeds all local requirements
• paid vacation time (pro‑rated for current year based on start date)
• paid holidays per year
• one paid volunteer day off per year

Requirements

Qualifications:

• Bachelor’s degree in Business , Sales, Marketing, or a related field
• 5+ years of inside sales experience, including experience managing direct reports required.
• Track record of driving revenue growth, meeting or exceeding sales targets, and improving key sales metrics.
• Ability to translate business strategy into executable sales plans; comfort with forecasting, goal setting, KPI tracking, and data‑driven decision making.
• Effective communicator who can partner with Marketing, Operations, Customer Service, and senior leadership to align execution and resolve issues.
• Experience leveraging CRM tools to manage pipeline , monitor performance, and drive consistent sales processes.

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
• Empowerment - We trust our people.
• Ownership - We take 100% responsibility for our roles actions, and results.
• Leadership - We all lead by example and talk direct with respect (DWR).
• One Team - We are One Springs Team.
• Customer First - We consider our customers' needs before every decision.
• Continuous Innovation - We are constantly learning, innovating, and improving.
• Speed - We define priorities and operate with a sense of urgency and agility.