Manager - Inside Sales

WESCO; New Brighton (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Wesco is seeking a Manager - Inside Sales to lead the inside sales team, align with field sales, and drive profitability. You will recruit, train, and coach staff while developing strategies to expand the customer base and improve service quality.

You will work with branch leadership to implement sales plans, monitor performance, and ensure strong client satisfaction. The role requires strategic thinking and strong communication in a fast-paced distribution environment.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 2 years of inside sales management experience required.
• 4 years in inside sales management with distribution industry experience preferred.
• 4 years creating new sales channels and leading coaching initiatives.
• Experience mentoring sales teams; strong customer service orientation.
• Knowledge of wholesale distribution products and markets preferred.
• Strong sales, consultative, and communication skills; cross-functional collaboration.

Responsibilities

• Execute and manage the branch sales plan to meet goals and profitability.
• Strategically partner with supplier partners to drive mutual growth.
• Coach and mentor inside sales personnel and drive performance.
• Provide customer-focused solutions to achieve client goals and expand the base.
• Coordinate with field sales and inside sales leaders for effective communication.
• Maintain key account contact and high client satisfaction.
• Oversee performance, development, and one-on-one reviews for the team.
• Develop action plans for lead generation and sales opportunities.
• Identify new sales initiatives and penetration strategies for markets.
• Support marketing plans and cross-divisional sales activities.
• Maintain pricing, sales, and activity records.

Skills

Inside sales management

Sales leadership

Coaching & mentoring

Communication skills

Analytical skills

Travel up to 25%

Education

High School Diploma

Bachelor's degree preferred

Tools

CRM software

Salesforce

Microsoft Excel

Job description

As the Manager - Inside Sales, you will be responsible for the execution of strategic direction, development, and performance of inside sales activities in assigned markets. You will work collectively with the Inside Sales Supervisor to staff and direct the inside sales team. You will provide leadership towards the achievement of maximum profitability and growth with customers in line with the Company’s vision and values. You will ensure execution of plans and strategies to expand customer base and contribute to the development of training and educational programs for clients and inside sales personnel.

Responsibilities:

• Executes and manages business plan and sales strategy for branch to ensure attainment of company sales goals and profitability.
• Plans and strategically partners with selected supplier partners to ensure achievement of mutual growth plans.
• Serves as coach and mentor to inside sales personnel.
• Promotes vision by providing customers with creative and broad based solutions to assist in achieving their goals.
• Works collectively with inside sales and field sales leaders to ensure effective communication within branch.
• Maintains limited and strategic account responsibility in branch.
• Oversees performance and development of inside sales team.
• Conducts one-on-one review with sales team to build effective communications, understand training and development needs, and provide insight for improvement of team sales.
• Prepares action plans for inside sales team for effective search of sales leads and prospects.
• Identifies and creates new sales initiatives and executes sales strategies to penetrate new markets.
• Assists in implementation of marketing plans.
• Works with divisions to coordinate sales activities and initiatives.
• Maintains accurate records of pricings, sales, and activity reports submitted by sales team.
• Maintains contact with clients in market area to ensure high levels of client satisfaction.

Qualifications:

• High School Degree or equivalent required; Bachelors’ Degree preferred
• 2 years of previous inside sales management required
• 4 years inside sales management with experience in distribution industry preferred
• 4 years of creating new or significantly advancing sales channels is preferred
• 4 years of strong background and track record in managing creative sales initiatives is preferred
• 4 years of training and developing a sales force is preferred
• Knowledge of wholesale distribution products and markets is preferred
• Strong professional sales and consultative skills, ability to coach and mentor growing sales team
• Understanding of principles and methods for showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Experience with business and management principles, including resource allocation, leadership and coordination of people and resources
• Ability to establish and maintain cooperative working relationships
• Ability to function effectively in cross-functional work environment
• Strong written and verbal communication skills
• Strong analytical, math, and persuasion skills
• Strong understanding of customer and market dynamics and requirements
• Ability to travel up to 25%

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.