Manager, Inside Sales

Samuel, Son & Co.; Marshfield (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

Samuel, Son & Co. in Marshfield, WI is seeking an Inside Sales Manager to lead and develop the team, align with branch goals, and support growth. You will coach a sales team, partner with operations, and drive customer-focused strategies to improve retention and profitability.

The role emphasizes leadership, collaboration across departments, data-driven decision making, and continuous improvement in pricing, quoting, and service quality. Occasional travel may be required.

Qualifications

• Bachelor's degree in Business or related field preferred.
• 5+ years in metals distribution, manufacturing, or related commercial setting.
• Prior leadership experience preferred.
• Strong business acumen in sales, pricing, profitability.
• Excellent communication and relationship-building skills.
• Travel occasionally as needed.

Responsibilities

• Lead and develop Inside Sales team with accountability and collaboration.
• Support branch growth, profitability, and customer retention with GM.
• Assist Outside Sales with account strategy, pricing, and BD.
• Review performance metrics and identify opportunities/risks.
• Improve inventory turns through collaboration with purchasing and ops.
• Build relationships with key customers and assist with strategic planning.
• Coordinate with operations to improve delivery and satisfaction.
• Ensure accurate quoting and timely order processing.
• Coach team through performance feedback and career development.
• Identify process improvements and leverage technology.
• Assist hiring and development of future sales talent.
• Lead during organizational change promoting collaboration.
• Monitor market trends and supplier changes.
• Perform additional leadership responsibilities as assigned.

Skills

Leadership

Coaching

Communication

Analytical skills

Education

Bachelor's degree in Business or related field

Tools

AS400 ERP

Microsoft Office

Job description

Key Responsibilities

• Lead, coach, mentor, and develop the Inside Sales team while fostering a culture of accountability, collaboration, and continuous improvement.
• Partner with the General Manager to execute commercial strategies that support branch growth, profitability, and customer retention.
• Support Outside Sales Representatives through account strategy, quoting, pricing, customer service, and business development initiatives.
• Review sales performance, bookings, margins, inventory movement, forecasting, and customer trends to identify opportunities and risks.
• Drive proactive inventory management by partnering with purchasing and operations to improve inventory turns and reduce aged inventory.
• Develop strong relationships with key customers and assist with strategic account planning, customer issue resolution, and retention efforts.
• Collaborate with operations to improve communication, delivery performance, customer satisfaction, and overall branch execution.
• Ensure accurate and timely quoting, order processing, and customer follow-up while maintaining a high level of customer service.
• Coach team members through performance feedback, training, career development, and succession planning.
• Identify opportunities to improve processes, leverage technology, and increase team efficiency.
• Support hiring, onboarding, and development of future sales talent.
• Serve as a leader during organizational change by promoting collaboration, communication, and operational excellence.
• Monitor market trends, competitive activity, supplier changes, and customer needs to support business planning.
• Perform additional leadership responsibilities as assigned.

Qualifications

• Bachelor's degree in Business or related field preferred.
• 5+ years of experience in metals distribution, manufacturing, industrial sales, or a related commercial environment.
• Prior leadership experience preferred.
• Demonstrated ability to coach, influence, and develop employees.
• Strong business acumen with an understanding of sales, customer service, inventory management, pricing, and profitability.
• Excellent communication and relationship-building skills.
• Ability to analyze data and make sound business decisions.
• Strong organizational and problem-solving skills.
• Proficient with Microsoft Office and ERP systems (AS400 experience preferred).
• Ability to travel occasionally as needed.

Preferred Characteristics

• Customer-focused leader with a continuous improvement mindset.
• Strong collaborator who builds partnerships across departments.
• Comfortable balancing strategic thinking with day-to-day execution.
• Demonstrated ability to lead through change.
• Interested in long-term business growth and developing future talent.