Manager, Information Services

Santa Monica-Malibu Unified School District; Santa Monica (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Santa Monica-Malibu Unified School District seeks an information services leader to oversee district-wide network infrastructure, software systems, and cyber security measures. The role involves policy development, project management, staff supervision, and security operations.

The incumbent will ensure robust information systems across multiple sites, coordinate with external agencies, and lead staff to meet district IT objectives, including non-standard hours as needed.

Qualifications

• Three (3) years of experience troubleshooting, configuring, testing, and maintaining networks, information systems, and cyber security in a large enterprise.
• Bachelor's degree in computer science, information systems, information technology or related field from an accredited institution.
• Alternate path: Associate's degree + CCNA or MCSE or similar network certification.

Responsibilities

• Recommends, develops, implements, and evaluates information services policies and practices.
• Establishes goals, standards, and specifications for information services projects.
• Plans, monitors, and tracks expenditures and budgets for information services projects.
• Coordinates analyses and reports for district, county, state, and federal reporting.
• Coordinates identification and containment of electronic security threats and incidents.
• Oversees installation, upgrade, troubleshooting, and maintenance of network infrastructure hardware and software.

Skills

Network troubleshooting

Security governance

Project supervision

Education

Bachelor's degree

CCNA certification

MCSE certification

Job description

Basic Function

Underadministrativedirection,oversees information services operations related to district-wide network infrastructure, software systems, and technology security measures by establishing policies, managing projects, supervising staff, and utilizing security tools and techniques.

Minimum Qualifications

Education

Bachelor's degree in computer science, information systems, information technology or other field closely related to the duties and responsibilities of the position from an institution of higher learning accredited by a regional accreditation association, as recognized by the Council for Higher Education Accreditation. Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing.

Or

An associate's degree or equivalent number of college units (60 semester units or 90 quarter units) including at least 15 semester or 22.5 quarter units in computer science, information technology, or other fields closely related to the job requirements of this classification from an institution of higher learning recognized by the Council of Higher Education Accreditation and a Cisco Certified Network Associate (CCNA) (router/switching) certification, Microsoft Certified Solutions Expert (MCSE) certification, or other industry recognized and reputable network related certification.

Experience

Three (3) years of experience troubleshooting, configuring, testing, and maintaining networks, information systems, and cyber security systems in an enterprise environment with no less than 1,500 staff and five (5) sites, including one (1) year in a lead capacity providing direction.

Additional Requirements/Information

• A valid California Driver License and availability of private transportation or ability to obtain transportation between job sites is required
• Certification in the CITE Technology Management Advancement Program (TMAP) is highly desirable
• Experience working within a public agency is highly desirable
• This classification may be assigned to work non-standard hours and weekends

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities and qualifications required of personnel so classified. Reasonable accommodations will be made so that qualified employees can perform the essential functions of the job.

Representative Duties

• Recommends, develops, implements, and evaluates policies, procedures, and practices related to information services including, but not limited to, network infrastructure, software systems, and electronic security measures
• Establishes goals, objectives, standards, and specifications for information services projects
• Plans, monitors, and tracks expenditures and budgets related to information services projects
• Coordinates, prepares, and reviews analyses, studies, and other related documents and reports for District use and county, state, and/or federal reporting requirements
• Researches and interprets applicable laws, codes, rules, and regulations to evaluate impact they will have on existing policies, procedures, and practices
• Coordinates and conducts the identification, investigation, and confirmation of electronic security threats and incidents
• Coordinates and conducts the containment and eradication of electronic security threats and incidents
• Coordinates and conducts the recovery from electronic security incidents by restoring systems, services, and data
• Coordinates and conducts electronic discovery and computer forensic investigations
• Oversees and coordinates the installation, upgrade, troubleshooting, repair, configuration, testing, and maintenance of network infrastructure hardware, applications, and protocols
• Provides support and guidance to District staff by identifying needs, investigating errors, answering questions, and providing guidance on meeting needs related to information systems
• Serves as liaison between District and external agencies, including law enforcement, by providing requested material and addressing questions related to adherence of laws, rules, regulations, and procedures
• Attends, participates, and represents the district’s interests at a variety of functions including, but not limited to, cabinet, conferences, hearings, public meetings, workshops, and committees
• Plans, coordinates, and conducts presentations, workshops, committees, and trainings related to information services for staff, board members, and external stakeholders
• Develops, revises, and distributes guides, manuals, and documents related to information services
• Establishes goals, objectives, and productivity standards for staff
• Selects, trains, evaluates, and supervises staff
• Performs related duties as assigned

Job Requirements

Knowledge

• Principles, practices, terminology, and trends of network planning, design, and engineering.
• Principles, practices, terminology, and trends of information technology security.
• Principles and practices of recordkeeping and maintaining documentation.
• Principles and practices of employee supervision and evaluation
• Principles and terminology of employment laws, codes, and regulations
• Principles, practices, and techniques of network disaster recovery.
• Principles, practices, and techniques of data recovery.
• Principles, practices, and techniques of electronic security incident response
• Principles, practices, and techniques of digital forensic investigation
• Principles and practices of LAN/WLAN/WAN and TCP/IP operations.
• Principles and practices of VOIP operations.
• Federal, state, and local laws, codes, and regulations pertaining to information systems

Core Competencies

• Attention to Detail - Focusing on the details of work content, work steps, and final work products
• Analyzing & Interpreting Data – Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking – Analytically and logically evaluating information, propositions, and claims
• Customer Focus – Attending to the needs and expectation of customers
• Industry Monitoring - Grasping the external political, economic, competitive, and social factors affecting the industry
• Informing – Proactively obtaining and sharing information
• Legal & Regulatory Navigation – Understanding, interpreting, and ensuring compliance with laws and regulations
• Managing Performance – Ensuring superior individual and group performance
• Professional & Technical Expertise – Applying technical subject matter to the job
• Project Management – Ensuring that projects are on-time, on-budget, and achieve their objectives
• Self-Management – Showing personal organization, self-discipline, and dependability
• Teamwork – Collaborating with others to achieve shared goals

Supervision

Administrative direction is received from higher level management. Supervision is exercised over operations support staff.

Working Conditions

Environment

This is primarily a sedentary classification within an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The employee may be required to work at varied heights and in restrictive areas when working on networking equipment. Travels by car to visit sites.

Physical Demands

Finger dexterity is needed to access, enter and retrieve data using a computer keyboard and to operate standard office equipment. Seeing is required to view a computer monitor and read a variety of materials as well as observe projects being installed at a distance. Physical demands may include climbing, bending and stooping and movement of objects requiring motions such as lifting, carrying, and connecting cables and equipment that typically weigh less than twenty (20) pounds.