Manager, Inflight Ops - Orlando

Frontier Airlines; Orlando (FL); On-site; USD 62,000 - 86,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) retirement savings options

Paid holidays, vacation time and sick,

Travel privileges on Frontier Airlines

Buddy passes

Employee discounts

Job summary

Frontier Airlines is seeking a capable leader to oversee all aspects of flight attendant base operations, ensuring regulatory and customer-experience policy compliance while guiding Inflight Base Supervisors and Flight Attendants to fulfill Frontier’s mission.

You will develop teams, evaluate frontline performance, coach staff, and collaborate with Regional HR and Ops leaders on policy, scheduling and training to support a safe, reliable travel experience for customers.

Qualifications

• Minimum of three years of experience in a leadership role
• Must have previous Flight Attendant experience and maintain currency as a Frontier Airlines Flight Attendant
• Experience working with union representatives and grievance hearings preferred
• Proficiency in CrewTrac and MS Office Suite

Responsibilities

• Oversee crew base operations including daily inflight operations, station on-time and head start performance, and flight attendant engagement and performance for 700+ crewmembers
• Develop the Inflight Base Supervisory team through engagement, mentoring, coaching, and counseling
• Evaluate frontline crewmember performance in accordance with published department and company policies and procedures, regulatory requirements, appearance and image standards, and customer experience standards
• Anticipate Inflight Services department-related needs and respond accordingly
• Develop initiatives to meet or beat goal performance metrics
• Hire, develop, and mentor Inflight base leadership staff, and flight attendants
• Assist the Regional Manager and Director, Inflight Operations with special projects, as needed
• Represent Inflight Operations department as needed and lead Flight Attendant Engagement Team
• Serve as Inflight Operations liaison with local Airport Customer Service leaders and frontline team members
• Educate, train, and enforce accountability of Flight Attendants in all aspects of department policy, procedures, and protocol
• Formally coach and counsel direct reports and frontline team members to ensure company standards are met
• Establish collaborative working relationships with other department leaders, flight attendants, and local AFA leadership team members
• Provide Inflight Department policy guidance. Assist in conducting interviews for special project functions, recruiters, line check attendants, and instructors. Provide operational coverage and backup to Inflight Base Supervisors as needed
• Conduct new hire orientation and familiarization to line operations. Analyze trends and patterns, provide reporting tools as needed. Collaborate with Human Resources Department
• Communicate regularly with Regional Manager, Inflight Services, Manager of Policies and Procedures, Manager, Inflight Training and Crew Scheduling personnel
• Conduct investigatory hearings and issue corrective action as applicable and necessary
• Provide support to Crew Resources in maintaining flight schedules during normal and abnormal operations
• Responsible for meeting all operational deadlines
• Responsible for base operating and capital budget and spending
• Cross-train for other job functions as designated by the Regional Manager, Inflight Services
• On-call and reachable 24 / 7 as necessary to meet the needs of the operation
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• Perform other duties as assigned by the Regional Manager and Director, Inflight Operations

Skills

Leadership experience

English proficiency

Regulatory knowledge

Communication skills

Team mentoring

Education

High School Education or Equivalent

Bachelor’s or Master’s degree preferred

Tools

CrewTrac

MS Office

Job description

Working at Frontier Airlines

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day. As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value. Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.

Support for work, life and travel

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details. Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more. We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

What Will You Be Doing?

Responsible for all aspects of the flight attendant base operations, including regulatory and customer experience policy and procedural compliance, leading and inspiring Inflight Base Supervisors and Flight Attendants to deliver Frontier’s mission to Make Every Flight COut.

Essential Functions

• Oversee crew base operations including daily inflight operations, station on-time and head start performance, and flight attendant engagement and performance for 700+ crewmembers
• Develop the Inflight Base Supervisory team through engagement, mentoring, coaching, and counseling
• Evaluate frontline crewmember performance in accordance with published department and company policies and procedures, regulatory requirements, appearance and image standards, and customer experience standards
• Anticipate Inflight Services department-related needs and respond accordingly
• Develop initiatives to meet or beat goal performance metrics
• Hire, develop, and mentor Inflight base leadership staff, and flight attendants
• Assist the Regional Manager and Director, Inflight Operations with special projects, as needed
• Represent Inflight Operations department as needed and lead Flight Attendant Engagement Team
• Serve as Inflight Operations liaison with local Airport Customer Service leaders and frontline team members
• Educate, train, and enforce accountability of Flight Attendants in all aspects of department policy, procedures, and protocol
• Formally coach and counsel direct reports and frontline team members to ensure company standards are met
• Establish collaborative working relationships with other department leaders, flight attendants, and local AFA leadership team members
• Provide Inflight Department policy guidance. Assist in conducting interviews for special project functions, recruiters, line check attendants, and instructors. Provide operational coverage and backup to Inflight Base Supervisors as needed
• Conduct new hire orientation and familiarization to line operations. Analyze trends and patterns, provide reporting tools as needed. Collaborate with Human Resources Department
• Communicate regularly with Regional Manager, Inflight Services, Manager of Policies and Procedures, Manager, Inflight Training and Crew Scheduling personnel
• Conduct investigatory hearings and issue corrective action as applicable and necessary
• Provide support to Crew Resources in maintaining flight schedules during normal and abnormal operations
• Responsible for meeting all operational deadlines
• Responsible for base operating and capital budget and spending
• Cross-train for other job functions as designated by the Regional Manager, Inflight Services
• On-call and reachable 24 / 7 as necessary to meet the needs of the operation
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• Perform other duties as assigned by the Regional Manager and Director, Inflight Operations

Other Functions

• Create and maintain a working environment that promotes the professional growth, leadership, accountability, and motivation of all personnel
• Interface with Human Resources on the proper administration of corporate policies and procedures
• Support Inflight Leadership on special projects

Qualifications

• High School Education or Equivalent
• Bachelor’s or Master’s degree preferred
• Minimum of three years of experience in a leadership role, directly supervising/managing frontline team members in an airline operation
• Must have previous Flight Attendant experience and maintain currency as a Frontier Airlines Flight Attendant
• Experience working with union representatives and grievance hearings preferred
• Proficiency in CrewTrac and MS Office Suite

Knowledge, Skills, And Abilities

• Excellent organizational and communication skills
• Ability to speak/read/write in English
• Must be able to demonstrate authorization to work in the U.S
• Possess excellent interpersonal and organizational skills
• Exceptional verbal and communication skills
• Assertive, self-directed with independent work habits
• Ability to coordinate multiple priorities and meet deadlines
• Exceptional problem-solving abilities and decision-making skills
• Ability to handle interruptions and fast-paced environment
• Ability to work with confidential material
• Responsible and reliable
• Attention to detail
• Efficient time and project management
• Driven, reliable, caring, engaging, decisive

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Physical Effort

Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

• Inflight Base Supervisors and Flight Attendants

Salary Range

• $62,000 - $86,366

Please note: this posting will expire on or before 9/25/2026.

Frontier Airlines is an Equal Opportunity Employer and Drug-Free Workplace.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.