Manager, Indirect Loan Underwriting

Landmark Credit Union; Town of Brookfield (WI); On-site; USD 95,000 - 135,000; Full time

Job summary

Landmark Credit Union in Wisconsin seeks an Indirect Loan Underwriting Manager to lead the indirect loan underwriting team, ensuring timely, compliant decisions across auto, powersport, motorcycle, and other products. You will coach staff, manage performance, and partner with Senior Manager to drive quality and efficiency.

The role requires a Bachelor's degree with 5+ years in underwriting and 2+ years in a leadership role, plus strong regulatory knowledge, communication, and confidentiality.

Qualifications

• Bachelor's degree with a minimum of 5 years progressive underwriting experience and at least 2 years in a managerial role.
• Experience with indirect lending or consumer loan underwriting within a financial institution.
• Proven ability to lead a team to achieve business results and goals.
• Knowledge of lending regulations, underwriting guidelines, and documentation requirements.
• Excellent verbal and written communication, problem solving, and organizational skills.
• Ability to exercise independent judgment with high confidentiality.

Responsibilities

• Develops and executes training and onboarding plans for the document preparation staff.
• Conducts regular one-on-one and team meetings with coaching and performance reviews.
• Collaborates with the Senior Manager, Consumer Loan Underwriting to set goals and improve loan decisioning, quality, service, and operations.
• Reviews files for accuracy and completeness; escalates issues as needed.
• Monitors KPIs and SLAs, implementing changes to maximize efficiency.
• Establishes and maintains underwriting policies and ensures regulatory compliance.
• Supports department projects and cross-department initiatives.
• Presents information at department meetings and training sessions.
• Monitors pipeline and volumes to ensure timely delivery within SLAs and regulatory standards.
• Works with other departments to implement improvements.
• Reviews processes to reduce errors.
• Performs other duties as assigned.

Skills

Leadership

Underwriting

Regulatory knowledge

Team management

Communication

Confidentiality

Education

Bachelor's degree with 5+ years underwriting experience, 2+ years leadership

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE

This position reports to the Senior Manager, Consumer Underwriting. The Indirect Loan Underwriting Manager is responsible for the timely and thorough underwriting of auto, powersport, motorcycle, marine products as well as other assigned products. Ensures the quality of underwriting by maintaining awareness of federal/state regulations and company guidelines, policies, and procedures. Leads the indirect loan underwriting team in achieving goals through coaching, development, and training.

REQUIREMENTS

• 1. Bachelor's degree with a minimum of 5 years of progressive experience processing and/or underwriting indirect or consumer loans with at least 2 years managing loan underwriters. Equivalent combination of education and experience will also be considered.
• 2. Experience with Indirect lending or consumer loan underwriting structures within a financial institution.
• 3. Demonstrated success in leading a team to achieve business results and goals.
• 4. Demonstrated knowledge of lending/compliance regulations, underwriting guidelines and document requirements.
• 5. Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently.
• 6. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
• 7. Must have a flexible schedule, with the ability to work some evenings, nights, weekends, and holidays as required.
• 8. Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and job-related state and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES

• 1. Responsible for the development and training plan as well as onboarding, continuing education, development plans, recognition, corrective action, and reviews of document preparation staff.
• 2. Regularly conducts one on one meetings, team meetings, coaching/development plan sessions and performance evaluations in a timely manner with appropriate follow-up documentation.
• 3. Works with the Senior Manager, Consumer Loan Underwriting to set goals and objectives, execute the business plan and analyze, improve and implement results in the areas of loan decisioning, quality, service, process improvement, technology and operations.
• 4. Analyzes and reviews files for accuracy, thoroughness, and completeness. Reviews and escalates issues to management for further review.
• 5. Reviews metrics (Key Performance Indicators and Service Level Agreements) with procedures to implement changes when necessary to maximize efficiency and performance.
• 6. Establishes, maintains, and leads the Indirect underwriting policies, procedures, processes, and compliance standards and ensures that documentation complies with regulations, policies and procedures.
• 7. Participates and provides support as needed to new and existing projects within the department and credit union as needed.
• 8. Assists, presents, and discusses informational topics at department meetings and training.
• 9. Monitors the pipeline and incoming volumes to ensure all work is delivered within service level expectations while ensuring compliance and regulatory standards are being adhered to.
• 10. Collaborates with other departments to recommend and implement improvements and/or changes.
• 11. Reviews processes to reduce the number of errors.
• 12. Performs other duties as assigned.