Manager In Training - Shelburne, VT

VIP Tires & Service; Shelburne (VT); On-site; USD 52,000 - 68,000; Full time

Job summary

VIP Tires & Service is seeking a Manager-in-Training (M.I.T.) in Vermont to learn VIP management processes and lead a team toward exceptional customer service and safe, compliant operations. The role focuses on building a strong team, maintaining safety standards, and delivering VIP programs and standards across daily operations.

The M.I.T. will progress through structured development, covering staffing, coaching, scheduling, and technician coordination, while ensuring vehicle-related services

Qualifications

• Strong people management and leadership abilities.
• Excellent verbal and written communication skills.
• Understanding of automotive servicing and industry standards.

Responsibilities

• Learn VIP processes and be prepared to lead a team to deliver exceptional customer experiences.
• Hire, develop, and coach store associates to meet VIP standards and LMS requirements.
• Schedule the team to meet customer needs during all hours of operation.
• Communicate effectively with the team through daily huddles and store meetings.
• Ensure compliance with service ethics codes and applicable regulations.
• Assist with policy administration at the location and act as a liaison with management.

Skills

People management

Leadership

Verbal and written communication

Time management

Automotive servicing knowledge

Education

Two-year college or technical school

Equivalent education/experience

Job description

Job Description

Posted Sunday, June 14, 2026 at 4:00 AM

TITLE: Manager-in-Training (M.I.T.)

GENERAL SUMMARY

The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Makes sure that workplace safety is Priority #1.Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.

2. Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.

3. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below

a. Hire the best associates in the area

b. Develop a superior team

i. Ensure all store associates have taken and passed all their required LMS training

ii. Ensure all store associates complete any and all relevant vendor training

iii. Make sure all associates are T.I.A basic automotive service certified

iv. Career path with associates during structured associates coaching sessions

v. Sign up associates and provide study material for any applicable ASE certifications

c. Proper scheduling of the team to make sure they can meet our customers’ needs all hours of operation

d. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings

e. Monitor e-mail throughout the day for customer appointments and communication

f. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions

g. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order

h. Attend off site meetings and training sessions as needed. Typical, several times per year

3. Facility and EquipmentMaintenance

Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes andordinances.

Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs

Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each businessday

Ensures appropriate steps are taken to maintain a clean service department throughout the businessday

Inspects customer waiting area and parking lot for cleanliness each day prior to opening forbusiness

Any facility or equipment issues should be entered into the facility or equipment database

4. Procedural Compliance

Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

5. Additional Responsibilities (Performs other functions as required.)

Communicates with other levels of management as needed to ensure compliance with service standards and companypolicies

Serves as policy administrator in assigned location

PERFORMANCE MEASURMENT

The M.I.T. supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.

STANDARD MANAGEMENT WORK WEEK

SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week.

ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

REQUIRED QUALIFICATIONS

1. Knowledge, Skills, and Abilities

Strong people management and leadership skills, motivational, supportive, assertive, anddecisive

Excellent verbal and written communication

Sound business sense, with the ability to analyze, prioritize, identify, and implementsolutions

Strong organization and time managementskills

A comprehensive understanding of automotive servicing and theindustry

2. Minimum Educational and/or ExperienceLevel

Two years related experience in automotive servicemanagement

Completion of two-year college or technical school programrecommended

Or an equivalent combination of education andexperience

3. Proven results Certificates, Licenses, and/or Registrations

Current, valid driver’s license issued in state ofresidence

ASE Certification P2 – Parts Specialist recommended

ASE Certification G1 – Maintenance and light repair recommended

State Inspection License Required (where applicable)

ESSENTIAL JOB FUNCTIONS

include the following. Other duties may be assigned.

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.

Essential Physical Activity Requirements

Less than 1/3 of Time

1/3 to 2/3 of Time

More than 2/3 of Time

Reaching

Standing

Pushing / Pulling

Walking

Climbing

Kneeling

Essential Weightlifting/Force Exertion Requirements

Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.

Less than 1/3 of Time

1/3 to 2/3 of Time

More than 2/3 of Time

More than 21 lbs.

Up to 20lbs.

• Close vision (clear vision at 20 inches orless)
• Distance Vision (clear vision at 20 feet ormore)
• Color Vision (ability to identify and distinguishcolors)
• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a givenpoint)
• Depth Perception (three-dimensional vision, ability to judge distances and spatialrelationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharpfocus)

ACKNOWLEDGEMENT

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.