Manager In Training (Part Time)

Hibbett, Inc.; Youngstown (OH); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett, Inc. in Youngstown, OH is seeking a Manager in Training in the Operations department for the store at Southern Park Mall.

This entry-level leadership role helps the Store Manager with daily store operations, merchandising, selling, and customer service to promote sales and a great shopping experience. The Manager in Training will learn store responsibilities, supervise staff in the Store Manager’s absence, and develop action plans to meet store goals while maintaining policy compliance

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and achieve goals and profits.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail with multi-tasking.
• Team-player who delivers outstanding customer service.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Develop action plans with Store Manager for selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibility in the Store Manager’s absence.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Keep the Store Manager informed about inventory movement and customer trends.
• Uphold quality customer service per manuals and policies.
• Produce excellent customer service as per the service manual.
• Promote and sell services and merchandise.

Skills

Retail experience

Customer service

Interpersonal communication

Fast-paced environment

Team leadership

Initiative

Attention to detail

Team player

Job description

HB: 01432 Youngstown, Ohio (Southern Park Mall)

R301US Hibbett Retail, Inc.

Hourly:

$13.00 - $13.00

Job Title: Manager in Training

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in our store. Assists in determining the methods and approaches necessary to accomplish the store’s goals and initiatives. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Manager in Training is passionate about giving outstanding customer service and promoting the merchandise in stores. The Manager in Training assumes supervisory control in the Store Manager’s absence and is trained in the Store Manager’s Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.