Manager In Training (Part-Time)

Hibbett; Indio (CA); On-site; USD 53,726,000 - 61,992,000; Full time

Job summary

Hibbett in Indio, CA is seeking a Manager in Training in the Operations department. The role supports the Store Manager in daily store operations, merchandising, restocking, and customer service, while gaining knowledge in each product area.

The Manager in Training will promote sales, uphold policies, and serve as acting Store Manager when needed, with the goal of developing into a Store Manager responsible for driving profitability and customer satisfaction.

Qualifications

• The candidate has retail experience, preferably in footwear or athletic apparel.
• 1-3 years of customer service experience is required.
• Excellent interpersonal and verbal/written communication skills are essential.
• Ability to work in a fast-paced retail environment and handle multiple tasks.
• Capable of assisting in managing a team and achieving store goals and profits.
• Self-starter with initiative to take on important tasks without prompting.
• Strong attention to detail and accuracy in performing duties.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Execute action plans for selling, restocking, merchandising, and scheduling.
• Stand in for Store Manager in their absence.
• Provide guidance to employees and customers in all departments.
• Maintain profitability by monitoring inventory, sales stats, and expenses.
• Lead staff to meet department standards and store goals.
• Deliver extraordinary customer service per the manual and policies.
• Promote and sell Hibbett services and merchandise.
• Protect company assets and report potential fraud.

Skills

Retail experience

Customer service experience

Interpersonal skills

Fast-paced work

Team management

Self-motivation

Attention to detail

Job description

HB: 01377 Indio, California (The Showcase At Indio)

R301US Hibbett Retail, Inc.

Hourly:

$19.00 - $19.00

Job Title: Manager in Training

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in our store. Assists in determining the methods and approaches necessary to accomplish the store’s goals and initiatives. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Manager in Training is passionate about giving outstanding customer service and promoting the merchandise in stores. The Manager in Training assumes supervisory control in the Store Manager’s absence and is trained in the Store Manager’s Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

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