Manager In Training (Part Time)

R301US Hibbett Retail, Inc.; Forest Homes (NC); On-site; USD 12,000 - 16,000; Full time

Job summary

R301US Hibbett Retail, Inc. is seeking a Sales Associate at our Charlotte, NC location to deliver quality customer service and drive product sales. You will know the products, promote promotions, and create a friendly, knowledgeable shopping experience for every visitor.

The role emphasizes exceeding sales targets, assisting in daily store operations, and representing the brand with enthusiasm and integrity in a fast-paced retail environment.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Provide extraordinary customer service and assist customers as they enter the store.
• Promote and sell services and merchandise.
• Strive to meet and exceed sales targets and goals.
• Follow company policies and standards across manuals and memos.
• Assist in daily store operations including work lists, shipments, and maintenance.
• Present merchandise to support sales using product knowledge.
• Identify and communicate pricing concerns and operational issues to management.
• Attend staff meetings and trainings for the store.
• Protect assets and report potential fraud risk to management.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Self-starter

Attention to detail

Team player

Job description

HB: 01623 Charlotte, North Carolina (Galleria Shopping Center) R301US Hibbett Retail, Inc. Hourly: $10.15 - $10.15 Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY

The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this role.

QUALIFICATIONS

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

ABOUT HIBBETT

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.