Manager In Training Part - time

Hibbett; Birmingham (AL); On-site; USD 17,220 - 19,286; Full time

Job summary

A popular retail chain in Birmingham, AL is seeking a Manager In Training. This role involves assisting the Store Manager with daily operations, ensuring quality customer service, and taking charge in the absence of the Store Manager. Ideal candidates will have retail experience, excellent communication skills, and a passion for delivering outstanding customer service. This position is a great opportunity for someone looking to grow in a fast-paced retail environment.

Qualifications

• 1-3 years of customer service experience in a retail environment.
• Experience in footwear and athletic apparel preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist Store Manager and Assistant in daily operations.
• Ensure quality customer service is maintained.
• Supervise employees in the absence of Store Manager.

Skills

Customer service

Interpersonal skills

Communication skills

Retail experience

Teamwork

Job description

00513 Birmingham, AL

Hourly $12.50 - $14.00

Job Title: Manager In Training

Department: Retail

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Manager in Training is responsible for assisting the Store Manager and Assistant Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in our store. Assists in determining the methods and approaches necessary to accomplish the store's goals and initiatives. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of Hibbett creating a unique customer experience helping to acquire and retain long-time customers. The Manager in Training is passionate about giving outstanding customer service and promoting the merchandise in stores. The Manager in Training assumes supervisory control in the Store Manager's absence and is trained in the Store Manager's Responsibilities.

Essential Duties and Responsibilities

• Assist the Store Manager and Assistant Store Manager in controlling the assets of Hibbett.
• Consult with Store Manager and Assistant Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager and Assistant Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keep the Store Manager and Assistant Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett.
• Practice and uphold all Hibbett City Gear policies, procedures and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect company assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

• Supervise employees in the absence of the Store Manager, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, training employees, planning, assigning, directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter, with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.