Manager In Training ( MIT )

Crunch Fitness; Wisconsin; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

Job summary

A leading fitness company is seeking a Manager in Training to assist in ensuring high-quality service and achieving financial targets. This role requires strong leadership skills and a commitment to developing staff. The Manager will coordinate activities to motivate employees and enhance member services. The position offers benefits such as free membership and health coverage, aimed at fostering a positive working environment with a focus on growth and community engagement.

Qualifications

• Experience in improving team productivity and member services.
• Ability to develop and implement effective training programs.

Responsibilities

• Assist the General Manager in ensuring high-quality service.
• Lead staff to achieve financial targets and membership growth.
• Coordinate fitness, sales, marketing operations effectively.

Skills

Strong organizational skills

Strong leadership skills

Education

4-year college degree preferred

Job description

Job Description

Manager in Training will assist the General Manager in ensuring members receive the highest quality of service and facilities. The Manager will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing member needs. The Manager will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Requirements

• 4-year college degree preferred

Special Skills

• Strong organizational skills
• Strong leadership skills

Responsibilities

Administration/Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.
• Demonstrate the ability to lead, motivate, and manage a team.
• Achieve desired revenue goals through the leadership and motivation of employees.
• Implement and support company programs and promotions to generate new sales leads for optimum membership growth.
• Ensure the team maintains proper tracking forms and daily leads.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
• Ensure ongoing prospecting and generation of new prospective members.
• Review sales-related written communication such as proposals, letters and promotional pieces for effectiveness, spelling, accuracy and distribution.
• Ensure staff has a high level of knowledge about the club’s programs, facilities and equipment.
• Emphasize the importance of staff involvement in the community and neighborhood.

Personal Training/Revenue Management

• Demonstrate ability to lead, motivate and manage the personal training department.
• Achieve desired personal training revenue and session production goals.
• Achieve desired revenue and production results through the leadership and motivation of employees.
• Implement and support company programs and promotions to generate new personal training client acquisition.
• Facilitate integration of Personal Training products into point-of-sale presentations to maximize orientation sessions and packages sold.
• Ensure the Personal Training team follows proper procedures in session redemption.
• Oversee the PT Manager in ensuring all departmental objectives are satisfied.

Operations

• Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
• Support personnel related problems or difficulties by following club procedures and documentation.
• Resolve member complaints in an expeditious and tactful manner following club procedures and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Conduct weekly detailed inspections of the club with the Maintenance Manager using the cleaning checklist and forward information to staff.
• Ensure maintenance items are repaired promptly, proper signage is posted and, if possible, out-of-service equipment is removed from the floor.
• Reinforce to staff that cleanliness is everyone’s responsibility, not just the maintenance staff.
• Ensure proper inventory of maintenance parts.
• Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
• Assist in the processing, submission and approval of payroll.
• Exhibit an understanding of budgets and income statements.
• Establish controls of expenses and purchasing of club supplies.
• Display an ability to keep expenses at or below budget.
• Demonstrate an ability to articulate variances in revenue, sales and expenses versus budget.

Leadership/Motivation

• Serve as a role model for employees.
• Communicate effectively by holding weekly and individual meetings with all key club personnel.
• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.

Profit Centers

• Illustrate an ability to drive profit center revenue such as personal training, retail, etc.
• Monitor flagged check-ins to increase revenue and collections.
• Demonstrate an ability to increase revenue per member.

Meetings (Monthly/Weekly)

• Monthly or Weekly Department Meetings
• Employee Training Meetings

Accountabilities

• Implement and support company programs and promotion to generate new sales leads for membership growth.
• Oversee expense goals by managing payroll and general and administrative expenses.
• Ensure the club meets Crunch standards for cleanliness, maintenance, safety, security and plant operations.
• Keep current in knowledge of key competitors.
• Conduct frequent walk-throughs.

Measurement Standards

• Successful management of all financial budgetary goals.
• Ensure standards of club cleanliness and customer service excellence.
• Demonstrate professionalism by leading by example.
• Timely completion of assigned tasks and projects.
• Follow all policies and procedures.
• Above description may be subject to change or alteration at any time.

Meetings (Daily)

• Daily “One Minute Meetings” with club staff
• Daily Personal Training Manager Meeting
• Weekly Club Management Meeting
• Annual Performance Evaluations

Benefits

• Free Membership
• Employee Discount
• Paid Time Off
• Health Benefits for Full‑Time Employees