Manager in Training IL

Anchor Point Management Group; Sterling (IL); On-site; USD 25,000 - 37,000; Full time

Job summary

World Wide Wings in Sterling, IL seeks a hands-on Hospitality Operations Manager to lead HOH, Bar, and Dining Room functions. You will oversee staffing, training, and cost controls while driving guest satisfaction and profitability.

The role requires at least 2 years of restaurant management, a Buffalo Wild Wings Certification, and strong communication and organizational skills in a fast-paced environment.

Qualifications

• Minimum 2 years restaurant or retail management experience; full bar preferred.
• Completion of Buffalo Wild Wings Management Certification program.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license; satisfactory background check.

Responsibilities

• Lead HOH, Bar, and Hospitality departments; supervise staff and development.
• Manage staffing, recruitment, orientation, and training.
• Control costs and improve profitability through labor and inventory management.
• Coach managers on performance, feedback, and disciplinary actions.

Skills

Leadership

Communication

Organizational Skills

Problem Solving

Education

High school diploma or equivalent

Buffalo Wild Wings Management Certification

Job description

Job Details

Location: 4304 E Lincolnway Avenue Suite A – Sterling, IL 61081
Salary Range: $18.00 – $27.40 hourly

Responsibilities

1. Heart of House Department Manager:

   Primary responsibility for the Heart of House (HOH) area, manages all food/product matters, HOH staff planning and development. Maintains a safe environment and improves profitability through revenue and labor management. Assists the General Manager with overarching restaurant operation on a shift‑by‑shift basis.

   • Directly responsible for staffing, recruitment, orientation, training, and ongoing development of department team members.
   • Responsible for WCT training and maintaining department at training store certification.
   • Develops direct reports through action/development plans.
   • Coordinates with other Department Managers on hiring decisions.
   • Creates weekly department schedules within budgeted labor guidelines.
   • Creates and implements incentive programs and contests for the department.
   • Provides performance feedback, appraisals, and administrative merit increase process.
   • Assists General Manager with coaching other managers on performance management procedures.
   • Utilizes World Wide Wings support teams/subject matter experts when necessary.
   • Provides coaching to direct reports to ensure execution of service standards and guest experience.
   • Communicates effective departmental meetings.
   • Ensures all team members have current state required training and permits for guests.
   • Actively seeks techniques to attract new guests.
   • Responsible for the restaurant's Guest Comment program and guest quality complaints handling.
   • Utilizes Guest Experience Management (GEM) program to provide feedback to team members.
2. Bar Department Manager:

   Supervises the Bar Department, manages adult beverage matters, orders beer, wine, liquor, inventory control, and RAS compliance. Responsible for planning, hiring, training, motivation of bartenders and bar servers.

   • Responsible for training and development of bar team.
   • Assists in hiring decisions and employee development.
   • Creates weekly schedules, incentive programs, performance feedback, merit increases, coaching.
   • Utilizes support teams when necessary.
   • Ensures guests have current training and permits.
   • Manages bar cost tools, beer, liquor, beverage costs, bar labor results.
   • Maintains inventory levels, aggressively manages waste, comps, voids, discounts.
   • Creates and implements bar sales incentive contests.
3. Hospitality Manager:

   Supervises dining room service, manages hospitality team planning and development, maintains safe environment.

   • Assists General Manager with local restaurant marketing program.
   • Creates and implements sales incentive contests.
   • Completes all other assigned duties or tasks.

Quality Operations

Heart of House Department Manager:

• Facilitates and ensures adherence to new food product rollouts.
• Responsible for ensuring all team members meet or exceed standards for serving quality products, recipe adherence, and portioning.
• Communicates with food vendors and holds them accountable for delivering highest quality product on time.
• Ensures menu specs (recipes), wall charts, and department‑specific systems are used and adhered to.
• Communicates areas of opportunity to department and management team.
• Helps general manager teach, coach and direct managers and team members on quality, service and cleanliness standards and inventory levels.
• Understands and analyzes performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoots problems, creates action plans.
• Conducts administrative manager functions (entering invoices, inventory, end‑of‑day procedures).
• Monitors department equipment; reports repair needs; follows up on repairs.
• Operates department per Board of Health and food safety practices.
• Corrects BOH and Steritech issues immediately.

Bar Department Manager:

• Understands performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoots problems, creates action plans.
• Conducts administrative manager functions as needed.
• Ensures monitoring of all bar equipment.

Sales and Profits

Heart of House Department Manager:

• Responsible for overall food cost and operates within variance.
• Responsible for overall HOH labor results, operating within labor split targets.
• Orders all food and paper products from produce vendors and distributor.
• Maintains proper inventory levels on all food and paper products.
• Establishes daily, weekly, monthly, and quarterly projections.
• Understands P&L, creates action plans for problem areas.
• Completes all other assigned duties or tasks.

Bar Department Manager:

• Ensures bar cost tools are effectively utilized.
• Responsible for overall beer, liquor, beverage costs and bar labor results.
• Maintains proper inventory levels on all alcohol products.
• Understands sales and profit goals and troubleshoots problem departments.
• Aggressively manages waste, comps, voids and discounts.
• Creates, develops and implements bar sales incentive contests.

Hospitality Manager:

• Assists General Manager with local restaurant marketing program.
• Creates, develops and implements sales incentive contests.
• Completes all other assigned duties or tasks.

Qualifications

• Highly motivated, self‑directed, results‑driven with strong organizational skills, attention to detail, and professional written and verbal communication skills.
• Ability and desire to create a fun, exciting environment for both guests and team members.
• Skilled with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in fast‑paced work environment.
• Maintains confidential information and enforces company policies, compliance issues.
• Minimum 2 years restaurant or retail management experience; experience managing a restaurant with a full bar preferred.
• High school education or equivalent; valid driver's license; satisfactory background check; ability to lift 50 pounds regularly. (See physical demands below.)
• Completion of Buffalo Wild Wings Management Certification program.

The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or Franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.