Manager In Training (Full Time) - Marietta, OH

Hibbett; Lafayette (OH); On-site; USD 14,774 - 21,042; Full time

Job summary

Hibbett is looking for a Manager in Training in Marietta, Ohio. This role involves assisting the Store Manager with operations, customer service, and administrative duties. The ideal candidate will have retail experience, especially in footwear and athletic apparel, along with strong interpersonal and leadership skills.

The Manager in Training will also supervise staff in the absence of the Store Manager and uphold company policies while promoting sales and customer service excellence.

Qualifications

• 1-3 years of customer service experience preferred.
• Experience in a retail environment, especially with footwear and athletic apparel.
• Ability to manage a team and meet overall goals.

Responsibilities

• Assist the Store Manager with overall operations and administrative duties.
• Supervise employees in the absence of the Store Manager.
• Ensure quality customer service is maintained.

Skills

Customer service

Leadership

Interpersonal skills

Detail-oriented

Initiative

Job description

Job Title

Manager in Training

Location

Marietta, Ohio (Lafayette Center)

Salary

$13.00 - $13.00 per hour

Summary

The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in our store, assists in determining the methods and approaches necessary to accomplish the store’s goals and initiatives, upholds policies, procedures and standards listed in the visual manual, fully promotes each sale and/or promotion, and serves as an ambassador of Hibbett I City Gear creating a unique customer experience to help acquire and retain long‑term customers. The Manager in Training is passionate about giving outstanding customer service and promoting the merchandise in stores. The Manager in Training assumes supervisory control in the Store Manager’s absence and is trained on the Store Manager’s responsibilities.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with the Store Manager to establish action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assume responsibility for the entire store in the absence of the Store Manager
• Provide knowledge and guidance to employees and customers in all departments when necessary
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments
• Direct staff to ensure each department’s responsibilities and standards are completed
• Keep the Store Manager informed about inventory movement and customer trends
• Assure quality customer service is maintained
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities
• Provide extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and handling multiple customers during peak periods
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk

Supervisory Responsibilities

Supervise employees in the absence of the Store Manager. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, training employees, planning, assigning, and directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel
• 1-3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast‑paced environment
• Ability to assist in managing a team and keep up with overall goals and profits
• Self‑starter with initiative to take on important tasks without being asked
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Team‑player, passionate about outstanding customer service and selling merchandise