Manager in Training (Full-Time)

R301US Hibbett Retail, Inc.; Birmingham (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

R301US Hibbett Retail, Inc. in Birmingham, Alabama, is hiring a Manager in Training to support the Store Manager in daily operations.

You will learn all product areas, promote sales, and deliver outstanding customer service while representing the Hibbett I City Gear brand. Responsibilities include supervising in the Store Manager's absence, guiding staff, managing inventory and store metrics, and ensuring adherence to company policies.

Qualifications

• Retail experience in footwear and athletic apparel preferred.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keeping up with goals and profits.
• Self-starter with initiative and attention to detail.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual and assist customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies and standards as listed in operation manuals and memos.
• Protect the company’s assets and financial information by ensuring internal controls and reporting potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication skills

Team leadership

Retail environment experience

Job description

HB: 00387 Birmingham, Alabama (Roebuck Marketplace) R301US Hibbett Retail, Inc. Hourly: $13.25 - $13.25 Job Title: Manager in Training Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY

The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in our store. Assists in determining the methods and approaches necessary to accomplish the store’s goals and initiatives. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Manager in Training is passionate about giving outstanding customer service and promoting the merchandise in stores. The Manager in Training assumes supervisory control in the Store Manager’s absence and is trained in the Store Manager’s Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

• Supervises employees in the absence of the Store Manager.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

Experience working in a retail environment, preferably in footwear and athletic apparel.

1-3 years of customer service experience.

Excellent interpersonal and communication skills.

Ability to work in a fast-paced environment.

Ability to assist in managing a team and keep up with overall goals and profits.

Is a self-starter, has initiative to take on important tasks without being asked.

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.

Is a team-player, passionate about outstanding customer service and selling merchandise.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.