Manager in Training - Brown Jug Anchorage Area

Afognak Native Corporation; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

Afognak Native Corporation is seeking a Manager in Training at Brown Jug in Anchorage to learn store operations under the Store Manager and Training Manager. The role focuses on leadership, team development and delivering an exceptional customer experience.

It provides a path toward Store Manager or Operations Manager roles in the Anchorage area. The position requires retail supervisory experience, strong communication, and the ability to manage schedules and compliance with safety and

Qualifications

• Minimum of 3-years' experience in retail environment.
• Minimum of 3-years' supervisory and/or management experience (preferred).
• TAP or Rserving Certification required or preferred as stated.

Responsibilities

• Create a work culture that makes the store inviting to work in.
• Coach, mentor, and develop team members; lead effective huddles and meetings.
• Delegate tasks and set priorities; monitor training and scheduling.
• Deliver exemplary customer service and resolve issues promptly.
• Review promotions and customer surveys; adjust programs with Area Manager as needed.
• Maintain store operations with attention to loss prevention and regulatory adherence.

Skills

Leadership

Team management

Customer service

Communication

Coaching

Scheduling

Training

Problem solving

Education

High School Diploma or equivalent

TAP or Rserving Certification

First-Aid Certificate (asset)

Job description

Position Overview:

Brown Jug is a premium retailer of wine, beer and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! The Manager in Training will learn the overall operation of the store, under the direction of the Store Manager and/or Training Manager, and will train to provide leadership and directions of a multimillion-dollar business unit, with focus on delivering an exceptional customer experience. The Manager in Training will train and develop team members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regularity standards.

The Manager in Training position will help train you to become a Brown Jug Store Manager or Operations Managers in an Anchorage area store.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
• Participate in store recruitment and create succession plans for the store
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated time frames
• Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions

Customer Offering:

• Deliver exemplary customer service
• Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank
• Help Store Manager resolve customer complaints regarding sales and service
• Review customer surveys and manage appropriately
• Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager
• To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store
• Follow the business needs using the heat map of customer flow

Schedule Requirements:

• To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store.
• Following the business needs using the heat map of customer flow. All managers are required to work the following schedules:
  • A minimum of two Saturdays per month
  • A minimum of one (2) mid-shift (until 7:00 or 8:00 pm) each week
  • A minimum of three (2) closing shifts per month
  • A minimum of one (2) opening shift per week

Financial:

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term success
• Meet or exceed financial targets through partnership with Area Manager
• Review and monitor the Loss Prevention program to protect the Company's inventory and assets
• Review financial documentation (invoices, costs, etc.) for accuracyName=
• Monitor and make appropriate adjustments to scheduling to achieve labor cost
• Develop plans with Management, when trends show a deficit to budgets

Day-to-Day Operations:

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to customer complaints
• Organize and/or attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming events, and promotions; execute appropriately

Regulatory Adherence:

• Ensure that OHS, LP, TAP/Rserving, and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits, and required corrective actions
• Maintain First-Aid, LP, and OHS Training
• Maintain TAP or Rserving, and ensure employees maintain TAP or Rserving
• Ensure AK ABC Board and other government guidelines are met
• Adhere to all Afognak Native Corporation policies, with a focus on Social Responsibility

Qualifications and Experience:

• Minimum of 3-years' experience in retail environment
• Minimum of 3-years' supervisory and/or management experience (preferred)

Education:

• High School Diploma or equivalent
• TAP or Rserving Certification
• First-Aid Certificate is considered an asset but not required
• Training in wine/beer/spirits (preferred, not required)

Physical Requirements:

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Other Skills and Capabilities:

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation
• Strong understanding of store operating reports, including P&L statements

Equal Opportunity Employer

Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor (collectively referred to as "Afognak" or "Company") is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").

Pay Transparency and Company Benefits

The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Benefits are based on the role for which an employee is hired.

Privacy

Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor (collectively referred to as "Afognak" or "Company") respect your privacy and treat the information you provide us, including your Personal Information ("PI") and Sensitive Personal Information ("SPI") with care. Visit the Company's privacy website for more information.