MANAGER IN TRAINING

AutoZone; Kansas City (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

AutoZone’s Store Management team leads stores to deliver WOW customer service and strong operational performance. MITs receive hands-on training with opportunities for promotion into Retail Store Management within 8–12 weeks, depending on experience and performance.

Under the Store Manager’s guidance, MITs develop leadership, coaching, and problem-solving skills while gaining exposure to staffing, merchandising, and daily store operations.

Qualifications

• Minimum 1 year: 1–2 years of prior experience as a retail manager or supervisor.
• Education: High school diploma or GED.
• Bilingual: Spanish and English.

Responsibilities

• Lead and develop store team to deliver WOW customer service.
• Maintain clear communication with staff and customers to drive performance.
• Learn to analyze and reconcile monthly P&L to optimize profitability.
• Support operations with policy compliance and structured training processes.
• Assist with staffing, mentoring, and training to build a strong team.
• Oversee customer service activities and resolve issues proactively.
• Manage inventory accuracy, store merchandising, and sales strategies.
• Complete management skills training and learn core store operations.

Skills

Leadership

Communication

Customer service

Inventory management

Training

Sales strategy

Team development

Education

GED

Job description

AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team development, store management supports AutoZone’s mission of providing trusted automotive solutions.
The Manager in Training (MIT) position is a transitional role designed to prepare you for promotion into a Retail Store Management position. With a focus on leadership training, customer service excellence, and operational expertise, you’ll receive hands‑on assignments and structured learning opportunities. Within 8-12 weeks, you could progress into management—depending on your prior experience and performance.

• Leadership Development – Live The Pledge, deliver WOW! Customer Service, and cultivate a high-performing, engaged store team.
• Communication Excellence – Maintain clear and effective communication with employees and customers to drive store execution and performance.
• Metrics Mindedness – Learn to manage, analyze, and reconcile monthly Profit & Loss (P&L) statements to optimize store profitability.
• Structure & Process Orientation – Support store operations, ensure compliance with policies, and uphold structured training processes.
• Teamwork & Training – Assist with staffing, mentoring, and training employees to develop a strong, successful team.
• Customer Service Leadership – Take charge of customer service activities, ensuring outstanding experiences and resolving concerns proactively.
• Inventory & Sales Management – Oversee inventory accuracy, store merchandising, and sales strategies to maximize success.
• Operations Training – Complete management skills training, learning key aspects of store operations and AutoZone culture.

MITs must demonstrate consistent progression throughout the training program to be considered for management openings. Please note that promotion is performance-based and subject to management availability.

What We’re Looking For

• Minimum 1 Year: 1-2 years of prior experience as a retail manager or supervisor.
• Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends, and overtime as needed.

You’ll Go The Extra Mile If You Have

• Education: High school diploma or equivalent (GED)
• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
• Automotive Retail: Previous experience in automotive retail or analyzing company financials (e.g., Profit & Loss statements) is a plus.