Manager In Training

Home Hardware Center, Inc.; Grenada (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Medical and dental benefits for full-time employees

Job summary

Home Hardware Center, Inc. in Grenada, Mississippi is looking for a motivated leader for a key role in their Leadership Team. This position involves enhancing customer service, managing store operations, and developing staff to meet performance goals. Candidates should have strong leadership and communication skills, along with a background in customer service and sales. Home Hardware Center, Inc. offers a range of benefits including a 401k plan, employee assistance programs, and fantastic employee discounts.

Qualifications

• Experience in customer service and sales.
• Ability to coach and develop team members.
• Strong leadership and communication skills.

Responsibilities

• Ensure exceptional customer experience and service.
• Coach and develop team members to achieve goals.
• Analyze and address trends in store performance.

Skills

Customer service skills

Leadership

Sales techniques

Team motivation

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Displays a customer-focused attitude by training and holding staff accountable for delivering extraordinary customer service.
• Demonstrates and coaches to proper sales and service techniques as directed by store leadership.
• Provides customers with accurate information about current advertising and promotions.
• Listens to customers and provides courteous and knowledgeable assistance.
• Ensures consistent execution of merchandise presentation, sales and promotional event set-up, and signing and pricing standards.
• Delivers a clean, neat, and easy-to-shop store environment.
• Solicits customer feedback to understand customer needs and the needs of the local community.
• Celebrates and recognizes successes. Coaches team to continually improve sales performance.
• Accountable for increasing sales and achieving overall store performance goals.
• Drives and exceeds sales goals by developing and executing strategies to achieve results.
• Facilitates training to improve sales and increase product knowledge across the store.
• Ensures merchandise is sold at company established prices and discrepancies are addressed and resolved promptly.
• Knowledgeable of merchandise on the sales floor, back stock levels, and locations of products.
• Review store departments with Department Managers for improvement opportunities and implement strategies to increase sales and overall customer experience.

Store Operations

• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store management and staff to ensure a smooth flow of operations.
• Provides coaching and direction to store employees to enable action and achieve operational goals.
• Motivates team members to sell products and services and to establish long-term sales relationships.
• Personally supports, coaches, and develops team members, creating an environment where each employee can be successful.
• Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
• Facilitates dialogue between front-line employees, department staff, and store leadership team.
• Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of Home Hardware Center.
• Maintains or oversees employee scheduling to ensure optimal staffing levels.
• Consistently reviews store environment and progress to goals to identify problems, concerns, and opportunities for improvement and shares findings and goals with the store team.
• Utilizes management information tools and analyzed financial reports to identify and address trends and issues in store performance.
• Actively manages store employees by regularly conducting performance assessments and annual reviews, providing feedback, and setting challenging goals to improve performance.
• Ensures an exceptional customer experience by assessing interactions on the sales floor and over the phone.
• Effectively communicates merchandise needs to employees and purchasing team to achieve optimum stock mix.
• Manages inventory accuracy, shrinkage, and maintains inventory controls.
• Provides leadership in delivery of all company initiatives and clearly communicates objectives and priorities to staff.
• Recruits qualified team members and trains team members for future advancement and promotions.
• Actively fills open positions analyzes opportunities for internal promotions.
• Monitors and ensures adherence to all corporate policies (e.g., dress code, return policy, safety, etc.) as directed by policy and procedure and store leadership.
• Performs other duties as assigned.

This position is a key role in Home Hardware Center’s Leadership Team and only highly motivated, team focused, experienced applicants will be considered. Home Hardware Center is an equal opportunity employer. Home Hardware Center is a drug-free workplace and all employees must pass a pre-employment drug screening and background check.

CNRG offers a range of benefits for both Full Time and Part Time employees:

• All levels of employment enjoy our fantastic employee discount.
• 401k with employer match.
• Employee Assistance Program.
• Part-Time benefits include Vision, Dental, Critical Illness, and an Accident plan.
• Full-Time benefits include the additional benefits of Medical, Vision, Dental, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services.

CNRG’s, Inc. complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.