Manager In Training

Planet Fitness; Danbury (CT); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive Salary & 401K

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a General Manager in Training to work with a current General Manager to lead a club team and drive exceptional customer experiences and revenue growth.

The role oversees club operations, budget adherence, staffing and community relations, with accountability for financial results and brand standards.

Candidates should have 2+ years of supervisory experience in retail/food service, strong leadership, and MS Office proficiency; a Bachelor's degree is preferred.

Qualifications

• Two (2+) years supervisor or manager experience in a high-volume environment.
• Familiarity with Microsoft Office applications (Word, Excel).
• Bachelor's degree preferred.
• Ability to travel to other clubs as needed.

Responsibilities

• Recruit, lead, manage and develop the staff including supervisors and front desk employees.
• Ensure timely opening and closing of the club and adherence to protocols.
• Address issues with staff and members in a respectful, timely manner.
• Promote a superior customer experience and brand presence in the community.
• Monitor revenue performance and club financials; manage deposits and inventory.
• Oversee payroll, scheduling, and staffing levels to maintain coverage.

Skills

Staff leadership

Customer service

Team building

Scheduling

Communication

Microsoft Office

Problem solving

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job DetailsJob Location: Danbury - Danbury, CT 06811Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $21.44 - $21.44 HourlyTravel Percentage: NegligibleJob Shift: WeekdaysJob Category: Customer ServiceManager in Training

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of a General Manager in Training. The General Manager in Training will train alongside a current General Manager to lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager in Training is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.

Essential Duties and Responsibilities:

• Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors.
• Ensure the club opens and closes on time as scheduled using the proper protocols.
• Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.
• Promote a superior customer experience within the club
• Complete annual Management appraisals.
• Actively promote the Planet Fitness brand within local communities.
• Ensure accurate and timely daily deposits.
• Ensure and monitor compliance with all policies, procedures and standards.
• Monitor performance and effectiveness of staff to meet or exceed revenue goals.
• Monitor inventory in the club, ensuring there are adequate supplies.
• Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
• Responsible for Brand Excellence Review coordination and on-going preparation.
• Responsible for completing monthly self-inspections.
• Ensure the accuracy of club documentation.

Typical Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Monday: 9:00am - 7:00pm
• Tuesday: 9:00am - 7:00pm
• Wednesday: 9:00am - 7:00pm
• Thursday: 9:00am - 5:00pm
• Friday: 9:00am - 3:00pm
• Saturday: OFF
• Sunday: OFF

Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills required
• Superior customer service skills, preferably in the fitness industry
• Solid supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite)
• Strong problem resolution skills.
• Hard working, goal oriented, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• Two (2+) years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma Or Equivalent required
• A Bachelor's Degree or four years supervisor or manager experience preferred
• Ability to travel to other clubs as needed
• Bilingual a plus

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer