Manager, Import Control Tower

DSV Road GmbH; Kent (WA); On-site; USD 99,000 - 124,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision,

life insurance

FSAs and HSAs

Disability coverage

Wellness resources

EAP

401(k) match up to 5%

Paid time off and holidays

Job summary

DSV Air & Sea Inc. in the United States is seeking a Manager, Import Control Tower to coordinate import ocean and air operations, lead a team of import specialists, and ensure compliant, efficient transportation logistics for our clients.

You will optimize processes, monitor shipments in real-time, report KPIs, and drive continuous improvement while serving as the primary client contact for import shipments.

Qualifications

• Bachelor's degree in logistics, supply chain, or related field.
• 5–7 years in air/ocean import operations and transportation logistics, with 2–3 years in a managerial or supervisory role.
• Experience managing a control tower or similar function desired.
• Proficient with TMS and logistics software.
• Strong leadership and communication skills.
• Fluent in English.

Responsibilities

• Coordinate and oversee all aspects of import operations including booking, docs, customs clearance, and tracking.
• Ensure timely processing of import shipments in compliance with regulations and customer requirements.
• Manage the control tower to monitor transportation logistics in real-time.
• Coordinate with stakeholders to optimize transportation flows.
• Lead and motivate import specialists and control tower operators to meet goals.
• Provide coaching and support to improve performance.
• Identify opportunities for process improvement in import ops and control tower.
• Implement best practices to enhance efficiency and customer satisfaction.
• Serve as primary contact for clients regarding import shipments and transportation logistics.
• Communicate proactively with clients on status and inquiries.
• Monitor KPIs and take action based on trends.
• Analyze data to identify trends and take corrective actions.

Skills

Fluent English

Leadership

Team leadership

Analytical mindset

Client communication

Education

Bachelor's degree in logistics

Tools

TMS software

WMS software

MS Office

Job description

Job area: Managerial

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail] .

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Division:Air & Sea US
Job Posting Title: Manager, Import Control Tower - 126217
Time Type: Full Time

Summary

This role will oversee the coordination of import ocean and air import operations and manage the control tower function to ensure efficient and seamless transportation logistics. Leveraging your expertise in import operations and supply chain management, you will optimize processes, monitor shipments, and lead a team to deliver exceptional service to our clients.

Duties and Responsibilities

• Coordinate and oversee all aspects of import operations, including booking, documentation, customs clearance, and shipment tracking.
• Ensure timely and accurate processing of import shipments in compliance with regulations and customer requirements.
• Manage the control tower function to monitor and control transportation logistics activities in real-time.
• Coordinate with internal and external stakeholders to proactively address issues and optimize transportation flows.
• Lead and motivate a team of import specialists and control tower operators to achieve operational goals and objectives.
• Provide guidance, coaching, and support to team members to enhance performance and productivity.
• Identify opportunities for process improvement and optimization in import operations and control tower activities.
• Implement best practices and streamline workflows to enhance efficiency and customer satisfaction.
• Serve as the primary point of contact for clients regarding import shipments and transportation logistics.
• Communicate proactively with clients to provide updates on shipment status, resolve issues, and address inquiries.
• Monitor key performance indicators (KPIs) and metrics related to import operations and control tower activities.
• Analyze data to identify trends, track performance against targets, and implement corrective actions as needed.

Educational background / Work experience

• [preferred]Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Minimum of 5-7 years of experience in air and ocean import operations and transportation logistics, with at least 2-3 years in a managerial or supervisory role.
• Experience in managing a control tower or similar function is highly desirable.
• Strong understanding of air and ocean import procedures, regulations, and documentation requirements.
• Proficiency in using transportation management systems (TMS) and other logistics software.
• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Effective communication and interpersonal skills, with the ability to interact professionally with clients, suppliers, and internal stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• Directly supervise and manage a team of import specialists and control tower operators
• Provide leadership, guidance, and support to team members to ensure alignment with organizational goals and objectives.

Preferred Qualifications

• Certification in logistics, supply chain management, or relevant professional certifications (e.g., Certified Supply Chain Professional, Six Sigma) is a plus.
• Experience with lean manufacturing principles and continuous improvement methodologies.
• Fluent in English (oral and written)

Computer Literacy

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and other logistics software.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $99,072.00 - $123,840.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.