Manager, Implementations

GXO Logistics, Inc; Lancaster (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

GXO Logistics, Inc is seeking a Manager, Implementations to lead multiple implementation teams and drive improvements across GXO's logistics operations. You will partner cross-functionally with Operations, IT, Engineering, PMO, and customers to deliver implementation projects and ensure service levels and customer satisfaction.

Ideal candidates have extensive experience in logistics and Lean methodologies, with a track record of managing cross-functional projects, coaching teams, and delivering

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 7–10 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations.
• Experience leading cross-functional implementation or continuous improvement projects in a customer-focused environment.

Responsibilities

• Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives.
• Partner with Operations, IT, Engineering, and PMO teams to identify process gaps, conduct operational reviews, and develop scalable implementation solutions.
• Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, performance measurement, and financial validation of savings.
• Manage escalations, customer communications, and executive presentations while ensuring successful resolution of operational issues and implementation challenges.
• Recruit, develop, coach, and lead high-performing implementation teams through hiring, onboarding, performance management, mentoring, and talent development.

Skills

Lean methodologies

Project management

Cross-functional leadership

Customer onboarding

Communication

Education

Bachelor's degree

Master's degree

Tools

WMS

Job description

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.

As the Manager, Implementations

you will lead multiple implementation teams and continuous improvement initiatives that support successful customer onboarding, operational excellence, and process optimization across GXO's logistics operations. You will partner cross-functionally with Operations, IT, Engineering, PMO, and customers to deliver implementation projects, drive Lean improvements, and develop high-performing teams while ensuring service levels, quality, and customer satisfaction.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives
• Partner with Operations, IT, Engineering, and PMO teams to identify process gaps, conduct operational reviews, and develop scalable implementation solutions
• Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, performance measurement, and financial validation of savings
• Manage escalations, customer communications, and executive presentations while ensuring successful resolution of operational issues and implementation challenges
• Recruit, develop, coach, and lead high-performing implementation teams through hiring, onboarding, performance management, mentoring, and talent development

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 7-10 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
• Experience leading cross-functional implementation or continuous improvement projects in a customer-focused environment
• Strong knowledge of Lean methodologies, operational process improvement, project management, and gap analysis
• Experience managing teams, conducting performance evaluations, coaching employees, and building high-performing organizations
• Strong communication, presentation, customer relationship, conflict resolution, and problem-solving skills with experience working across Operations, IT, Engineering, and PMO teams

It'd be great if you also have:

• Master's degree in Business, Supply Chain, Engineering, or a related field
• Lean Certification (Lean Six Sigma or equivalent)
• Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.