Manager III, Program Mgmt - AMZ9802178

Amazon Inc.; Dallas (TX); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon Web Services, Inc. in Dallas, Texas seeks a Manager III, Program Mgmt to lead cross‑functional initiatives across AWS product lines, drive program governance, and ensure on‑time delivery with measurable KPIs.

The role requires advanced program management skills, experience with SQL and Demand/Supply Planning, and the ability to communicate risks and progress to stakeholders while optimizing customer experience and operational efficiency.

Qualifications

• Master's degree or foreign equivalent degree in Analytics, Engineering, Business, or a related field and five years of experience in the job offered or a related occupation.
• Employer will accept a Bachelor's degree or foreign equivalent degree in Analytics, Engineering, Business, or a related field and seven years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master's degree and five years of experience.
• Must have one year of experience in the following skill(s): (1) Working with SQL and Demand Supply Planning; Supply Chain Planning; or Operational Planning; (2) Working on projects in a supply chain or large operational organizations; (3) Experience working with Production Environment Metrics such as Forecasting, Average Handle Time (AHT), Shrinkage, Overtime and Full Time Equivalent (FTE).
• Domestic travel up to 25% to perform role responsibilities may be required.

Responsibilities

• Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to ensure optimal customer experience related to AWS solutions.
• Drive development efforts and manage priorities for project/program completion, including operational solutions.
• Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.
• Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness.
• Evaluate effectiveness of current or future AWS performance.
• Collaborate with other departments to integrate with business systems and processes.
• Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.
• Manage cross-functional teams for implementation of project/program requirements.
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects, and using this data to drive/influence business decisions.

Job description

Job ID: 10510247 | Amazon Web Services, Inc.

Job Details

• Employer: AMAZON WEB SERVICES, INC.
• Offered Position: Manager III, Program Mgmt
• Job Location: Dallas, Texas
• Job Number: AMZ9802178

Position Responsibilities

• Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to ensure optimal customer experience related to AWS solutions.
• Drive development efforts and manage priorities for project/program completion, including operational solutions.
• Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.
• Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness.
• Evaluate effectiveness of current or future AWS performance.
• Collaborate with other departments to integrate with business systems and processes.
• Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.
• Manage cross-functional teams for implementation of project/program requirements.
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects, and using this data to drive/influence business decisions.

Position Requirements

• Master's degree or foreign equivalent degree in Analytics, Engineering, Business, or a related field and five years of experience in the job offered or a related occupation.
• Employer will accept a Bachelor's degree or foreign equivalent degree in Analytics, Engineering, Business, or a related field and seven years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master's degree and five years of experience.
• Must have one year of experience in the following skill(s): (1) Working with SQL and Demand Supply Planning; Supply Chain Planning; or Operational Planning; (2) Working on projects in a supply chain or large operational organizations; (3) Experience working with Production Environment Metrics such as Forecasting, Average Handle Time (AHT), Shrinkage, Overtime and Full Time Equivalent (FTE).
• Domestic travel up to 25% to perform role responsibilities may be required.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $127,200/year to $172,100/year.

Compensation & Benefits

• Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
• For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000

Basic Qualifications

• Master's degree or foreign equivalent degree in Analytics, Engineering, Business, or a related field and five years of experience in the job offered or a related occupation.
• Employer will accept a Bachelor's degree or foreign equivalent degree in Analytics, Engineering, Business, or a related field and seven years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master's degree and five years of experience.
• Must have one year of experience in the following skill(s): (1) Working with SQL and Demand Supply Planning; Supply Chain Planning; or Operational Planning; (2) Working on projects in a supply chain or large operational organizations; (3) Experience working with Production Environment Metrics such as Forecasting, Average Handle Time (AHT), Shrinkage, Overtime and Full Time Equivalent (FTE).
• Domestic travel up to 25% to perform role responsibilities may be required.

Preferred Qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.