Manager III (M3), Customer Engineer

Applied Materials; Phoenix (AZ); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials is seeking a full-time role based in Phoenix, AZ, focused on developing and maintaining customer relationships.

The candidate will manage and coach customer engineers, oversee performance, execute financial planning, and ensure effective system installations while adhering to company standards. Successful candidates will have strong leadership skills and the ability to solve complex problems.

Qualifications

• Strong leadership skills to manage and coach a team of customer engineers.
• Ability to develop and maintain relationships with clients.
• Excellent problem-solving and analytical skills.

Responsibilities

• Develop and maintain customer relationships with relevant individuals.
• Manage, coach, and direct customer engineers; oversee performance appraisals.
• Provide financial forecasting and responsible for cost efficiency.
• Ensure successful system installation and manage RMA procedures.

Skills

Relationship Management

Team Leadership

Problem Solving

Analytical Skills

Interpersonal Skills

Job description

Salary

$88,000.00 - $121,000.00

Location

Guany-in,TWN, Home / Mobile,Taiwan, Hsinchu,TWN, Hukou,TWN, Kaohsiung,TWN, Linkou,TWN, Phoenix,AZ, Taichung,TWN, Tainan,TWN, Toufen City, TWN

Key Responsibilities

• Develop and maintain customer relationships with all relevant individuals in the district at all times and at all levels; perform regular customer visits.
• Manage, coach and direct all customer engineers in the district; responsible for salary planning, career planning, corrective actions, establishing objectives and performance appraisals; give formal updates to all employees regarding business, new hires, new products; invite guest speakers.
• Initiate necessary reports for business; serve as prime interface with Product Divisions: tech support, training, spares, reliability.
• Monitor the CSD Award Program, including quarterly results (election, announcements); monitor the mentor program to ensure new engineers receive a defined mentor.
• Execute escalation procedures.
• Provide account planning with District Sales Engineer; support plan for system sales to CSD Management, Sales, Field Engineering; responsible for financial forecasting for the district; responsible for cost efficiency; measured by financial results.
• Responsible for system installation; planning, reporting and execution, pre‑facility meeting, startup meeting, process support identification.
• Manage RMA procedure; measure engineer effectiveness; manage accuracy, understanding and updates of Customer Engineer hours tracking; cross‑check and signature; measure and take corrective action with customer engineers.

Functional Knowledge

• Works on issues where analysis of situation or data requires review of relevant factors.

Business Expertise

• Receives assignments in the form of objectives with goals and the process to meet goals; recommends changes to unit or sub‑unit policies; management reviews work to measure meeting of objectives.

Leadership

• Provides direction to employees according to established policies and management guidance; administers company policies that directly affect subordinate employees.

Problem Solving

• Exercises judgment within defined procedures and policies to determine appropriate action.

Impact

• Erroneous decisions or failure to achieve results will cause delays in schedules.

Interpersonal Skills

• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Additional Requirements

• Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times, demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Employment Details

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: Yes

Compensation Details

• The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and consideration of internal equity.
• In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Equal Opportunity Statement

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.