Manager II, Professional Services - IC

OpenGov Inc.; Chicago (IL); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid parental leave

Wellness stipend

Job summary

OpenGov Inc. seeks a Manager to lead a team of Implementation Analysts and Consultants, driving successful deployments of OpenGov solutions. You will manage data preparation, configuration, and training while ensuring on-time, on-budget delivery with high customer satisfaction.

You will mentor the team, collaborate with Sales, Product, Engineering, and Customer Success, and focus on process improvements to scale delivery and improve outcomes for government clients.

Qualifications

• Bachelor's degree preferred or commensurate experience.
• 3 years of project delivery experience in a SaaS setting.
• Experience working with customers at all organizational levels with professionalism.
• Excellent communication skills and ability to build trust with internal teams and customers.
• Strong leadership in fostering accountability and team development.
• Strategic thinker with problem-solving and follow-through.
• Results-oriented with strong time management and organizational skills.
• Experience balancing multiple projects in a fast-paced environment.
• Ability to learn domain, products, and project delivery effectively.
• Strong analytical thinking and ability to model customer workflows.
• Ability to articulate product configuration requirements and architecture.

Responsibilities

• Lead, coach, and mentor a team of Implementation Analysts/Consultants.
• Oversee data requirements gathering, platform configuration, and administrator training.
• Troubleshoot data formatting, system logic, and workflow configuration issues.
• Reinforce implementation methodology, process documentation, and technical standards.
• Provide hands-on support for complex projects and data transformation strategies.
• Identify customer pain points and partner with cross-functional teams to improve workflows.
• Track team utilization, delivery metrics, and project portfolio health.
• Collaborate with Sales, Product, Engineering, and Customer Success to align expectations.
• Identify risks and develop resolution strategies across portfolios.
• Gather customer feedback to inform internal process improvements and product enhancements.
• Assist with recruiting, onboarding, and training to scale the team.

Skills

Project management

Leadership

SaaS experience

Stakeholder management

Data analysis

Excel

Education

Bachelor's degree

Tools

OpenGov ERP

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary

Under the supervision of a Professional Services Director or Sr. Manager, the Manager will lead and support a team of Implementation Analysts and/or Implementation Consultants responsible for the successful deployment of OpenGov solutions. This role ensures that customer implementations are completed on time, within budget, and with high customer satisfaction. In addition to team leadership and project oversight, this role requires strong technical acumen, particularly in data preparation, workflow documentation, and product configuration. The Manager II will play a critical role in mentoring the team on technical problem-solving, ensuring quality implementation standards, and partnering cross-functionally to continuously improve delivery efficiency.

Responsibilities

• Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development.
• Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training.
• Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows.
• Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards.
• Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization.
• Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
• Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations.
• Apply sound judgment in balancing competing project priorities, customer needs, and internal resource availability
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
• Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies.
• Gather and share customer feedback to inform internal process improvements and influence product enhancements.
• Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs.

Requirements And Preferred Experience

• Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities; Prior experience in a people management role is desirable.
• 3 years of project delivery experience in a SaaS setting.
• Experience working with customers at all organizational levels with a high degree of professionalism and business acumen.
• Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers.
• Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth.
• Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success.
• Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.
• Demonstrated ability to manage multiple concurrent projects and competing priorities in a fast-paced environment.
• Ability to learn domain, products, and project delivery effectively.
• Strong analytical thinking, systems perspective, and the ability to understand and model customer workflows.
• Ability to understand and articulate product configuration requirements, process logic, and architecture, as well as build and deliver functional presentations.
• Teamwork-oriented with a strong focus on customer satisfaction and business development.
• High standards of excellence in work product with strong attention to detail.
• Capacity to adapt to evolving products and address customer needs strategically.
• Strong track record of motivating self and teams toward excellence.
• Demonstrated ability to balance profitability with customer-service mindset.
• Strong Excel skills, including using Functions/Formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports.
• Experience delivering training or support to end users in government or regulated environments.
• Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or other related fields is advantageous.
• Ability to travel approximately 25% of the time

Compensation

Chicago, IL: $135,000 - $150,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work For You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches.