Manager II, Operations

Amazon; Sauget (IL); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Manager II, Operations in Sauget, IL to lead a fulfillment team, own end-to-end performance, and drive productivity, quality, and safety. You will coach frontline leaders and translate data into real-time decisions that keep operations running smoothly.

This role emphasizes hands-on problem solving, process improvements, and scalable results at pace. Collaborate with safety, HR, and learning partners to balance needs and deliver exceptional service to customers worldwide.

Qualifications

• Bachelor's degree or equivalent; 2+ years in management preferred.
• Experience leading teams and driving performance metrics in a fast-paced environment.
• Strong data analysis and problem-solving skills with a safety-first mindset.

Responsibilities

• Lead and develop a team of frontline leaders and associates.
• Own safety performance for your area and model safety protocols.
• Drive operational excellence by monitoring KPIs and implementing data-driven improvements.
• Manage shift operations, roles, and performance-tracking systems.
• Collaborate with safety, HR, and learning to balance department needs.

Skills

Team leadership

Performance management

Data-driven decision making

Safety culture

Education

Bachelor's degree or equivalent

Job description

Description

Are you a results-driven leader who thrives in a fast-paced environment where safety, people, and operational performance intersect? Amazon is looking for a Manager II, Operations to lead a team within our fulfillment network. In this role, you will own the end-to-end performance of your area, driving productivity, quality, and efficiency while building a culture where every associate feels valued and empowered to do their best work. You will balance strategic thinking with hands-on problem solving, using data to make real-time decisions that keep operations running smoothly and safely. If you are someone who is energized by coaching others, improving processes, and delivering meaningful results at scale, this is the opportunity for you.

Description

Are you a results-driven leader who thrives in a fast-paced environment where safety, people, and operational performance intersect? Amazon is looking for a Manager II, Operations to lead a team within our fulfillment network. In this role, you will own the end-to-end performance of your area, driving productivity, quality, and efficiency while building a culture where every associate feels valued and empowered to do their best work. You will balance strategic thinking with hands-on problem solving, using data to make real-time decisions that keep operations running smoothly and safely. If you are someone who is energized by coaching others, improving processes, and delivering meaningful results at scale, this is the opportunity for you.

Key job responsibilities

• Lead and develop a team of frontline leaders and associates, creating development plans, delivering structured feedback, and building a pipeline of talent ready for increased responsibility.
• Own safety performance for your area by modeling protocols, conducting regular gemba walks, analyzing safety metrics, and making real-time decisions that prioritize associate well-being over production targets.
• Drive operational excellence by monitoring key performance indicators, identifying systemic issues, and implementing data-driven process improvements that align with site-level goals.
• Manage shift operations through your frontline leadership team, establishing clear roles, consistent processes, and effective performance-tracking systems that enable results at scale.
• Collaborate cross-functionally with support partners in safety, human resources, and learning to balance department needs, share insights, and support site-wide initiatives.

A day in the life

Your day begins with a review of overnight safety and performance metrics, followed by a pre-shift stand-up where you align your frontline leaders on priorities and address any emerging issues. From there, you spend time on the floor observing workflows, coaching associates, and identifying opportunities to improve quality or throughput. You connect with cross-functional partners to resolve staffing or equipment challenges, then close out the shift by reviewing results and preparing a handoff for the incoming team.

About The Team

Our fulfillment operations team is at the heart of Amazon's promise to customers. We move millions of items every day, and we do it by investing in the people and processes that make it possible. Our team values collaboration, continuous improvement, and creating an inclusive environment where every voice matters. We are focused on building the next generation of operational leaders and developing smarter, safer ways to deliver for customers around the world. If you want to lead where it counts, this is the place to do it.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, SAUGET - 70,000.00 - 90,900.00 USD annually

Company - Amazon.com Services LLC