Manager II, Engineering

Blackhawk Network; Coppell (TX); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

401k with employer match

Medical

Dental

Vision

12 paid holidays

Sick pay accrual

Parental leave

Life insurance

Disability insurance

Flex spending accounts

Wellness benefits

Flexible time off

Job summary

Blackhawk Network is seeking a Senior Risk Engineering Manager to lead a distributed team of engineers across the US, owning the risk decisioning platform, real-time scoring, and cross‑functional delivery with Product, Security and Compliance partners.

You’ll drive architecture, sprint execution, cost optimization on AWS, and mentor engineers while advocating AI/LLM‑based tooling to improve velocity and quality.

Qualifications

• Bachelor's degree in Computer Science or equivalent; Master's degree a plus
• REST services design with microservice architectures
• Scalable, high-throughput, low-latency systems experience
• Relational and NoSQL database design and SQL
• Security best practices (OWASP) in web applications
• AWS cloud experience including cost management
• Experience with Agile methodologies
• ML concepts for risk model integration
• Knowledge of AI/LLM concepts and agentic workflows
• Clear communication of technical concepts to non-technical stakeholders

Responsibilities

• Directly manage ~10 engineers across multiple US locations, owning career growth, performance, hiring, and day-to-day team health
• Stay hands‑on: contribute code, review architecture decisions, and unblock technical execution on Protego roadmap items
• Partner with Product Owners to shape and prioritize the Risk Engineering roadmap
• Own sprint execution and Jira hygiene including backlog grooming, sprint planning, velocity tracking
• Manage stakeholder relationships across Risk Ops, Compliance, Payments, and Identity teams
• Own AWS cost accountability for your team's services, monitor spend and drive optimization
• Champion AI‑assisted engineering practices within the team, using tools like Claude Code and GitHub Copilot
• Represent the team in cross‑functional planning and elevate blockers proactively

Skills

Java

Team Leadership

Distributed Teams

REST APIs

Cloud AWS

Agile Methodologies

Security Best Practices

AI/ML Concepts

Data Analysis

Communication

Education

Bachelor's degree in Computer Science

Master's degree in Computer Science (plus)

Tools

Angular

React

Job description

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration at our Coppell, TX office. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

Overview

Risk Engineering builds and operates Unified Risk, BHN's central risk and fraud decisioning platform, supporting real-time transaction risk scoring, order risk decisioning, manual reviews, 3DS enforcement and fraud detection across BHN's brand portfolio. This role will own a distributed team of engineers across multiple US locations and reporting to the Sr Director of Engineering.

Responsibilities

• Directly manage ~10 engineers across multiple US locations, owning career growth, performance, hiring, and day-to-day team health
• Stay hands‑on: contribute code, review architecture decisions, and unblock technical execution on Protego roadmap items
• Partner with Product Owners to shape and prioritize the Risk Engineering roadmap
• Own sprint execution and Jira hygiene including backlog grooming, sprint planning, velocity tracking
• Manage stakeholder relationships across Risk Ops, Compliance, Payments, and Identity teams
• Own AWS cost accountability for your team's services, monitor spend and drive optimization aligned with our sustainability/green infrastructure goals
• Champion AI‑assisted engineering practices within the team, using tools like Claude Code and GitHub Copilot to increase velocity and code quality
• Represent the team in cross‑functional planning and elevate blockers proactively

Qualifications

• 8+ years hands‑on professional experience building commercial products with Java
• 2+ years of management experience leading and mentoring engineers on distributed teams
• Bachelor's degree in Computer Science or equivalent; Master's Degree in Computer Science a plus
• Significant experience designing and building REST services and familiarity with microservice architectures
• Proven experience designing and building scalable, high‑throughput, low‑latency systems
• Comfortable with relational and NoSQL database design and SQL
• Knowledge of security best practices as they relate to web application development, such as OWASP
• Experience working in a cloud environment, preferably AWS, including cost management and optimization
• Experience using Agile methodologies to plan and deliver increments of functionality
• Working knowledge of core ML concepts (precision, recall, F-score, model training/evaluation) to effectively partner with our Data Science team on risk model integration
• Strong grasp of AI/LLM concepts, including agents and agentic workflows, with the ability to evaluate and lead adoption of the right AI solution for engineering problems
• Comfort working with data to identify and analyze fraud patterns, translating findings into engineering and product decisions
• Strong verbal and written communication skills, including the ability to clearly communicate technical concepts in non‑technical terms

Bonus

• Experience with UI frameworks like Angular and React
• Experience with fraud/risk systems, payments, or high‑scale transactional platforms

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits

Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $129,620.00 to $175,000.00

In addition to your salary, Blackhawk Network offers benefits including:

• 401k with employer match
• medical
• dental
• vision
• 12 paid holidays throughout the year 2026
• sick pay accrual according to state law
• parental leave
• life insurance
• disability insurance
• accident and illness insurance
• health and dependent care flexible spending accounts
• wellness benefits
• flexible time off for all full‑time employees

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.