Manager II, Account Management, Eats SMB (Sales Plan)

Uber; United States; Hybrid; USD 144,000 - 160,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking a seasoned Regional Account Management leader to own the SMB restaurant partner segment in the United States. You will shape growth, drive revenue, and ensure scalable processes that sustain long-term partnerships.

You'll build and coach a high-performing account management team, align cross-functional partners across Sales, Ops and Product, and make data-driven bets to optimize investments while maintaining a high-integrity culture.

Qualifications

• 5+ years of experience within Account Management or Sales organizations.
• Proven leadership experience managing target-driven commercial teams.
• Strong analytical skills with a track record of using data to drive business decisions.
• Fluency in English.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Build and inspire a high-performing team of Account Managers, coaching them through tough negotiations and providing real-time feedback to maintain a high talent bar.
• Navigate ambiguity and shifting priorities to own growth strategy for SMB restaurant partners, making data-driven decisions on investment and revenue expansion.
• Manage complex stakeholder dynamics, acting as a trusted advisor to restaurant partners while aligning internal teams across Sales, Ops, and Product to unblock growth.
• Drive merchant revenue and value by advocating for product adoption and marketing initiatives, even with pricing pushback.
• Design and audit scalable account management processes, identifying bottlenecks and implementing repeatable playbooks to improve retention.
• Own the commercial performance of your region, taking accountability for business metrics and long-term partner relationships.

Skills

Leadership

Account management

Analytical skills

Data-driven decisions

English fluency

Education

Bachelor's degree or equivalent experience

Job description

About the role and team

Working at Uber means solving hard problems in a high-stakes, fast-moving environment. You’ll need to take ownership, stay adaptable, and build with both urgency and care. If you’re energized by challenge and motivated by real-world impact - this is where you’ll grow.

Leading at Uber means setting direction in motion, not waiting for perfect conditions. You’ll build high-performing teams in ambiguous environments, make hard calls under pressure, and carry the weight of decisions that matter. In this role, you will be the regional business owner for our largest restaurant segment, navigating the messy reality of scaling growth while building a high-integrity team culture.

What you’ll do

• Build and inspire a high-performing team of Account Managers, coaching them through tough negotiations and providing real-time feedback to maintain a high talent bar.
• Navigate ambiguity and shifting priorities to own the growth strategy for SMB restaurant partners, making data-driven decisions on investment and revenue expansion.
• Manage complex stakeholder dynamics, acting as a trusted advisor to restaurant partners while aligning internal teams across Sales, Ops, and Product to unblock growth.
• Drive merchant revenue and value by aggressively advocating for product adoption and marketing initiatives, even when faced with client objections or pricing pushback.
• Design and audit scalable account management processes, identifying what’s slowing the team down and implementing repeatable playbooks to improve retention.
• Own the commercial performance of your region, taking full accountability for business metrics and the long-term sustainability of partner relationships.

Basic Qualifications

• 5+ years of experience within Account Management or Sales organizations.
• Proven leadership experience managing and developing target-driven commercial teams.
• Strong analytical skills with a track record of using data to drive business decisions.
• Fluency in the required local language and English.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• 3+ years of experience in people management.
• Experience in tech, food delivery, or marketplace businesses.
• Expertise in building and auditing Account Management processes in a rapid-growth environment.
• Strong systems thinking and the ability to lead through high levels of ambiguity and organizational change.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For San Francisco, CA-based roles: The total on-target earnings (OTE) range for this position is USD $205,714 - USD $228,571. The OTE includes a base salary range of USD $144,000 per year - USD $160,000 per year and an annualized cash variable incentive target of USD $61,714 - USD $68,571.

The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.

An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.