Manager I – Utilization Management

Jobtailor; Town of Florida (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor seeks a Supervisory Operations role focusing on behavioral health services. You will oversee associates, drive training development, and coordinate quality initiatives across the team.

The position supports strategic planning and budgeting, ensures policy compliance, and collaborates with UM staff to elevate service quality and outcomes.

Qualifications

• Requires HS diploma or equivalent.
• A minimum of 4 years’ operational experience in a progressively complex customer service or call center.
• 3 years of Behavioral Health experience preferred.
• Strong oral, written and interpersonal communication skills.
• Problem-solving skills.
• Facilitation skills.
• Analytical skills.
• Ability to work in a collaborative environment.

Responsibilities

• Supervises workflow and performance of associates
• Assists in coordination and development of UM quality initiatives
• Participates in strategic planning and budget processes
• Ensures compliance with departmental policies and procedures
• Works in conjunction with other UM staff to improve service quality initiatives
• Develops and implements associate training
• Performs audits to monitor efficiency and compliance with policies
• Prepares reports
• Hires, trains, coaches, counsels, and evaluates performance of direct reports

Skills

Communication skills

Problem-solving

Facilitation

Analytical skills

Collaboration

CS/Call center exp

Education

High School Diploma

Job description

Responsibilities

• Supervises workflow and performance of associates
• Assists in coordination and development of UM quality initiatives
• Participates in strategic planning and budget processes
• Ensures compliance with departmental policies and procedures
• Works in conjunction with other UM staff to improve service quality initiatives
• Develops and implements associate training
• Performs audits to monitor efficiency and compliance with policies
• Prepares reports
• Hires, trains, coaches, counsels, and evaluates performance of direct reports

Requirements

• Requires HS diploma or equivalent
• a minimum of 4 years’ operational experience in a progressively complex customer service or call center
• 3 years of Behavioral Health experience preferred
• Strong oral, written and interpersonal communication skills
• problem-solving skills
• facilitation skills
• analytical skills
• Ability to work in a collaborative environment