Manager I, Operations

jbhunt; Hickman (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

JB Hunt in Hickman, Kentucky, seeks a Manager I, Operations to oversee a single site, optimize assets, and drive profitability. This on-site role requires coordinating with drivers, support personnel, and customers to ensure flexible scheduling and high service levels.

Responsibilities include planning capacity, training teams, budgeting, and reporting on KPIs. The role emphasizes safety, supervisor oversight, and strong problem-solving to enhance operational success and customer satisfaction.

Qualifications

• High School Diploma or GED with 3-4 years of supervisory experience.
• Bachelor's degree in Business Administration/Management, Supply Chain Management, Finance, or related field with 1-2 years of supervisory experience.
• Valid driver's license with a clean motor vehicle record as per JB Hunt standards.
• Ability to work across multiple shifts including nights and/or weekends if needed.
• Willing to travel to account, customer, and company event locations when applicable.

Responsibilities

• Promote a positive work environment to improve operational efficiency, employee engagement, and driver retention.
• Forecast freight volumes and power/equipment needs; adjust capacity to ensure fleet coverage is seamless.
• Train on and audit day-to-day operations while identifying process enhancements; communicate with customers and teams to resolve issues.
• Manage assigned fleet operations including driver board coverage, customer service, safety, compliance, and retention.
• Manage financial performance, including cost control decisions and budgeting analyses; present data to stakeholders.
• Compile reports on operational, financial, and service metrics and monitor KPIs.
• Ensure fleet compliance with Safety and DOT training; address safety needs with internal teams.
• Facilitate employee training and development; promote and retain employees in roles of increasing responsibility.
• Serve as the initial contact with assigned customers to ensure exceptional service and profitable operation.
• Assist in annual budget creation and provide feedback on budget updates.

Skills

Supervisory leadership

Shift flexibility

Customer service mindset

Budget awareness

Education

High School Diploma or GED + 3–4 years supervisory experience

Bachelor's degree in Business/Management or related field + 1–2 years supervisory experience

Job description

Job Title: Manager I, Operations

Department: Supply Chain

Country: United States of America

State/Province: Kentucky

City: Hickman

Full/Part Time: Full time

Job Summary:

Under general supervision, the position is responsible for the oversight of a single site/account or fleet, including support personnel and drivers. The incumbent optimizes the company's assets by monitoring revenue and costs through effective budget analysis, and prioritizes customer satisfaction through problem-solving, communication, and relationship building. The position is usually located on-site at the customer's facility and must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts, and weekend shifts.

Job Description:

Key Responsibilities:

• Using a strategic approach, successfully promote, manage, and maintain a positive work environment, to improve operational efficiency, employee engagement, and driver retention


• Create and execute a plan for forecasted freight volumes and power/equipment needs; adjust capacity to ensure fleet/carrier and equipment coverage is seamless


• Train on and audit all processes and procedures needed to execute the day-to-day operations while seeking to identify and implement process enhancements Communicate with customers, internal departments, and team to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on call


• Manage assigned fleet operations, including, but not limited to driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management


• Manage financial performance, including, but not limited to cost control decisions, expense management, and maximizing profitability; evaluate and present on design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, preparing and presenting a final presentation, etc.


• Compile reports pertaining to operational, financial, and service metrics on a regular cadence and as needed; monitor and resolve deviation from key performance indicators


• Ensure fleet compliance with all Safety and DOT training; partner with applicable internal personnel to address any specific Safety needs that arise for individual fleets or drivers


• Facilitate employee training and development; monitor ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility by optimizing job performance through evaluations, individual development plans, and employee recognition programs


• Serve as the initial point of contact with their assigned customers/ramp in order to provide exceptional service and trouble-free account safety, efficiency, and profitable operation


• Provide input in the creation of an annual budget, audit current year performance of actual versus budgeted expenses, and provide feedback to internal stakeholders regarding required updates to the budget as a result of operational changes

Qualifications:

Minimum Qualifications:

• High School Diploma/GED with 3-4 years of supervisory experience or military equivalent OR Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance, or related field with 1-2 years of supervisory experience and/or military equivalent


• Possess a valid driver's license with a clean motor vehicle record as per J.B. Hunt standards


• Ability to work across multiple shifts including nights and/or weekends if needed


• Willing to travel to account, customer, and company event locations when applicable

Preferred Qualifications:

• Ability to process information with high levels of accuracy


• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level


• Ability to accurately analyze situations and reach productive decisions based on informed judgment


• Ability to adapt to changing environments


• Establish and maintain healthy working relationships with clients, vendors, and peers


• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner


• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums


• Ability to develop and track challenging goals that support business strategies


• Knowledge of business metrics and Key Performance Indicators (KPIs)


• Ability to form and manage effective teams


• Understanding the resources required to achieve business objectives and the ability to plan, mobilize, and distribute resources to fulfill business objectives and plans

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives bas