Manager, Human Resources

AEG WORLDWIDE; Frisco (TX); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid time off

Job summary

AXS, a subsidiary of AEG, seeks a Manager, Human Resources to support our Contact Center and corporate offices in Frisco, TX. You will serve as a strategic partner to the VP of the Contact Center and leaders across units in Frisco and Scottsdale, focusing on employee relations, onboarding, compensation, payroll, HRIS data, and engagement.

This role requires 5+ years of HR generalist experience, contact center familiarity, and strong data-driven decision making.

Qualifications

• 5+ years of progressive HR generalist experience including employee relations, compensation, benefits, culture, performance management and onboarding.
• Experience supporting a Contact Center environment is required.
• Experience with HRIS and payroll systems, employee data, reporting and data integrity.
• Knowledge of federal, state, and local employment laws (FMLA, ADA, FLSA, EEOC, Title VII).
• Experience advising leaders and translating data into actionable recommendations.

Responsibilities

• Provide day-to-day HR support to employees and managers, including relations, leadership support, and policy administration.
• Partner with VP of the Contact Center and leaders in Frisco/Scottsdale.
• Lead interviewing and hiring for Contact Center roles; coordinate onboarding.
• Maintain job descriptions and review market compensation and internal equity.
• Maintain HRIS, payroll data, and conduct data uploads for two payroll cycles.
• Conduct and document employee relations investigations; ensure confidentiality.
• Analyze workforce metrics and support action plans to improve engagement and retention.

Skills

HR generalist experience

Employee relations

Compensation

Payroll

HRIS analytics

Policy administration

Interviews & hiring

Data-driven decisions

Education

Bachelor's degree in HR/Business

PHR/SPHR/SHRM-SCP preferred

Tools

HRIS

Payroll systems

Job description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking a highly collaborative Manager, Human Resources to support our Contact Center and corporate offices. Based in Frisco, TX, you will serve as a strategic partner to the Vice President of the Contact Center and leaders across corporate business units in our Frisco and Scottsdale offices. This role has a strong focus on employee relations, Contact Center recruiting and onboarding, compensation, payroll and HRIS data, workforce analytics, benefits, compliance, and employee engagement.

What Will You Do?

• Provide day-to-day human resources support to employees and managers, including employee relations, leadership support, employee experience, inclusive culture, and policy administration.
• Serve as the primary HR partner to the Vice President of the Contact Center and leaders across corporate business units in the Frisco and Scottsdale offices.
• Lead interviewing and hiring for Contact Center employees, including partnering with Talent Acquisition and external staffing agencies as appropriate.
• Coordinate onboarding for all new hires in Frisco and Scottsdale in collaboration with the U.S. HR team.
• Partner with managers and the HR and Compensation teams to maintain job descriptions, review market compensation and internal equity, and establish salary ranges by title and location.
• Conduct and document employee relations investigations, recommend appropriate resolutions, and maintain confidentiality.
• Maintain relevant communication channels and trackers, and coordinate new-hire and termination updates with Talent Acquisition and other partners.
• Maintain accurate employee information in HRIS, payroll, and related systems; research errors, resolve integration issues, complete data uploads, and support two payroll cycles.
• Conduct exit interviews, monitor the employee experience, analyze engagement and workforce data, and help leaders execute action plans that improve engagement and retention.
• Partner with the HR and Benefits teams on program implementation, leave administration, open enrollment, and resolution of employee questions.
• Ensure compliance with applicable federal, Texas, Arizona, and local employment laws, regulations, and company policies.
• Coordinate with Human Resources, Finance, IT, Payroll, and Operations on change management, communications, training, and implementation plans for HR and payroll processes and systems.
• Pull and analyze workforce metrics to identify trends, inform recommendations, and keep leadership apprised of areas that may require action.
• Travel periodically between the Frisco and Scottsdale offices as business needs require.

What Will You Bring?

• 5+ years of progressive human resources generalist experience, including employee relations, compensation, benefits, culture, performance management, and onboarding.
• Previous experience supporting a Contact Center environment is required.
• Experience with HRIS and payroll systems, employee data, reporting, and data integrity.
• Knowledge of applicable federal, Texas, Arizona, and local employment and leave laws, including FMLA, ADA, FLSA, EEOC requirements, and Title VII.
• Experience advising and influencing leaders at all levels of an organization.
• Strong business acumen and analytical skills, including the ability to translate workforce data into practical recommendations.
• Excellent employee relations, investigation, conflict-resolution, documentation, written communication, and verbal communication skills.
• Ability to handle sensitive and confidential information with sound judgment and professionalism.
• Ability to work independently with minimal supervision and collaboratively across teams.
• Strong project-management, organizational, multitasking, and time-management skills, with a proven ability to meet deadlines.
• Ability to work with urgency, adapt to change, and maintain composure under pressure.
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; PHR, SPHR, SHRM-CP, or SHRM-SCP certification is also preferred.
• Experience in a technology, entertainment, ticketing, or similarly fast-paced organization is a plus.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale: $85,000-$95,000

Bonus:This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time:We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People - we're not kidding!
• Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging-A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

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