Manager-HRBP

Firstsource; United States; Hybrid; USD 110,000 - 135,000; Full time

Benefits offered by this job

Remote work options

Competitive benefits

Job summary

Firstsource is seeking a Manager - HRBP to serve as a strategic HR partner for multiple business units across the United States. The role drives talent management, performance management, employee relations, and workforce planning to ensure alignment with organizational objectives.

Responsibilities include change management, data-driven HR decisions, and promoting an inclusive workplace culture while ensuring compliance with laws and policies.

Qualifications

• HRBP/CoE experience a must.
• Experience partnering with business units to drive HR initiatives.
• Strong knowledge of employment laws and compliance.

Responsibilities

• Partner with business units to align HR strategies with goals.
• Lead talent management, workforce planning and succession planning.
• Drive performance management processes across teams.
• Address complex employee relations issues with fairness and consistency.
• Utilize HR data to inform decisions and recommendations.

Skills

Strategic partnerships

Employee relations

Talent management

Performance management

Data-driven HR

Communication

HR analytics

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

MS Office

MS Teams

Job description

Job Summary

The Manager - HRBP is responsible for serving as a strategic partner to business units, driving the execution of HR initiatives, covering areas like talent management, employee relations, performance management, and workforce planning, to ensure alignment with organizational goals, enhance employee engagement, and nurture a positive workplace culture.

Roles & Responsibilities

• Business Partnership: Build strong relationships with business units and serve as a strategic HR partner, understanding their goals and needs.
• Talent Management: Collaborate with business leaders to identify, attract, develop, and retain top talent to meet organizational objectives.
• Performance Management: Implement performance management processes, including goal setting, performance evaluations, and feedback, to improve individual and team performance.
• Employee Relations: Address and resolve complex employee relations issues, ensuring fair and consistent treatment of employees.
• Workforce Planning: Assist in workforce planning, including staffing needs, succession planning, and skills development.
• Change Management: Support and lead change management efforts within business units, ensuring smooth transitions during organizational changes.
• Workplace Culture: Promote a positive workplace culture by championing diversity and inclusion initiatives, employee engagement, and a values‑driven environment.
• HR Compliance: Ensure compliance with employment laws, regulations, and company policies, and provide guidance to business units on HR compliance matters.
• Data Analysis: Utilize HR data and metrics to make data‑driven decisions and recommendations for improving HR strategies.
• Employee Engagement: Implement employee engagement initiatives, gather employee feedback, and measure employee sentiment.
• HR Reporting: Generate HR reports and analyses to provide insights on workforce trends, HR performance, and areas for improvement.
• Collaboration: Collaborate with other HR team members and departments to align HR strategies and initiatives with organizational goals.
• Project Management: Manage HR projects and initiatives, ensuring they are completed on time and within budget.
• Uphold a strong commitment to business ethics, including confidentiality and data privacy.
• Maintain consistent performance to achieve predefined performance metrics.
• Strictly adhere to compliance regulations and security policies.
• Ensure compliance with all federal, state and local laws.

Expected/Key Results

• Enhancing Employee Engagement and Ensuring Timely Communication
• Elevating Employee Satisfaction
• Managing the Performance Management Process and Promoting Career Progression for Employees
• Improving Employee Retention
• Ensure 100% compliance
• Adherence to SLA, quality and KPI targets

Qualifications

• High school diploma or equivalent required
• Bachelor's Degree preferred or equivalent combination of education and work experience
• 4+ years of experience in human resources
• Relevant years of experience in human resources with a focus on HRBP or CoE roles
• Experience in strategic business partnership and talent management, including performance management and workforce planning.

Competencies & Skills

• Ability to cultivate strong partnerships with stakeholders and employees.
• Exceptional communication skills, both written and verbal.
• Skill in implementing effective performance management processes, setting clear goals, and providing feedback.
• Proficiency in using HR data to make data‑driven decisions and provide insights.
• Capable to address complex employee relations issues fairly and equitably.
• Skill in managing HR projects and initiatives efficiently and within budget.
• Possesses a consultative approach, seeking input and feedback from others.
• Understanding of the organization’s industry, operations, and competitive landscape.
• Understanding of employment laws, regulations, and HR compliance standards.
• Proficiency in Microsoft Office products, particularly Outlook and Word.
• Working knowledge of MS Teams and willingness to appear on‑camera, when needed.
• Strong verbal and written communication skills, with the ability to maintain professionalism in interactions with employees.
• Strong work ethic with high standards of reliability and dependability.
• Commitment to protecting data privacy in maintaining, disclosing and transmitting employee confidential, private and sensitive information.
• Self‑disciplined and capable of maintaining focus with minimal supervision.

Additional Qualifications

• Ability to occasionally work flexible hours to address business demands and employee needs.
• Ability to occasionally travel out‑of‑town, including nationwide and international.
• Possession of a valid driver’s license and ability to meet insurability standards for any work‑related driving.
• Ability to download 2‑factor authentication application(s) on personal device, in accordance with company and/or client requirements.
• Ability to pass a pre‑employment background investigation based on client requirements, including but not limited to criminal history, motor vehicle report, work authorization verification, and credit report.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing this job. This position may work remotely from home or onsite, exposed to outdoor weather conditions during travel, if applicable.

Physical Demands

Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds.

Equal Employment Opportunity

Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes affirmative action to ensure that protected veterans and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.