Manager, HR Shared Services-Employee Relations

aaamidatlantic; Wilmington (DE); Hybrid; USD 89,578 - 133,177; Full time

Benefits offered by this job

Hybrid schedule (3 days on-site weekly

Competitive base salary with annual?n

Annual bonus eligibility

Comprehensive health benefits

Job summary

AAA Club Alliance seeks an Employee Relations Manager to lead day-to-day operations within the HR Shared Services team. You will supervise Center Specialists, resolve escalated cases, and provide guidance to leadership on policies and employment practices.

This role offers a hybrid schedule, competitive salary, bonus eligibility, and comprehensive benefits including health coverage, PTO, 401(k) match, tuition reimbursement, and volunteering opportunities.

Qualifications

• Bachelor's degree in HR or equivalent experience.
• PHR or SPHR preferred.
• 8+ years in employee relations and/or leave of absence.
• 3+ years supervisory/management experience.
• Workday experience preferred.
• Strong written and verbal communication skills.
• Ability to influence policies and maintain confidentiality.
• Experience across multiple states.
• Proficient in Microsoft Office and case management tech.

Responsibilities

• Resolves difficult/escalated employee relations issues and leave of absence cases; provides direction and recommendations to leadership.
• Oversees and coordinates the services and operations of the team, ensuring policy compliance.
• Monitors adherence to work processes and SLAs.
• Provides consultation to managers on policies and employment matters.
• Investigates and resolves complaints and concerns.
• Conducts interviews and prepares documentation using investigations guidelines.
• Recommends resolutions and follows up.
• Coordinates accommodation requests and compliance.
• Produces reports for HR and operations leaders.
• Performs HR duties including interviewing, staff development and evaluations.

Skills

Strong written and verbalcommunicatio

Supervisory/management experience

Workday experience

Policy interpretation

Experience across multiple states

Education

Bachelor's degree in HR; equivalent experience

PHR or SPHR preferred

Tools

Workday

Job description

AAA Club Alliance is hiring for an Employee Relations Manager to join our HR Shared Services team! The Employee Relations Manager provides day-to-day management of HR Shared Service Center Specialists supporting Employee Relations operations. This role is accountable for assisting the Specialists with difficult and/or escalated issues as needed and providing answers resulting in timely resolution of cases.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $89,578-133,177*
• Annual Bonus + Annual Merit Increase Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

What You'll Do:

• Resolves difficult/escalated employee relations issues and leave of absence cases; provides direction and recommendations to all levels of leadership, ensuring fairness and consistency of policy and practice.
• Oversees and coordinates the services and operations of the team, ensuring compliance with all AAA Club Alliance policies, procedures, regulations and standards of practice.
• Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements.
• Provides consultation to managers on policies and compliance regarding employment-related matters.
• Investigates and resolves employee complaints, issues, and concerns regarding employment practices originating from Shared Services hotline and other sources.
• Conducts interviews and prepares relevant documentation using investigation guidelines.
• Recommends appropriate resolution of complaints, develops action plans and follows up to ensure completion.
• Interacts with internal (COs, Field HR) resources to acquire needed information to lead work to completion.
• Coordinates all Accommodation requests to include general administration, interactive process, and compliance with all related policies and employment laws.
• Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Provides reports to Field HR and COE's to be used in solving people related business challenges and HR strategy.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, staff development, performance evaluations, corrective actions, terminations and overall Associate engagement.
• Participates on Human Resources and/or company-wide project teams.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in HR; equivalent experience may be considered in lieu of degree
• PHR or SPHR preferred
• 8+ years of experience in employee relations and/or leave of absence
• 3+ years of supervisory/management experience
• Workday experience preferred
• Strong written and verbal communication skills; able to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Exercise sound judgement and make decisions in a fair and consistent manner
• Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult associate relations issues
• Demonstrated experience working across multiple states
• Proficient in Microsoft Office and experience with case management technology preferred

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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