Manager HR Service Delivery

Kennametal Stellite Inc.; Kentucky; On-site; USD 65,000 - 90,000; Full time

Job summary

Kennametal Inc. in Orwell, OH seeks a Manager, HR Service Delivery to educate and enable regional managers and staff to perform HR processes in a timely and effective manner.

This role uses HR expertise to provide guidance and thought partnership to support key HR processes that help the business achieve its goals. The role requires strong ER investigations skills, policy interpretation consistency, and the ability to coach managers through performance and disciplinary matters, LOA reviews, and

Qualifications

• Minimum five years of relevant HR work experience.
• 4-year degree or equivalent experience.
• Strong knowledge of employee relations and HR compliance.

Responsibilities

• Support managers with HR processes including compensation planning, hiring, onboarding, and performance management.
• Coach managers on employee relations issues and conduct investigations.
• Advise on LOA requests and compliance with laws and benefits.
• Coordinate engagement surveys and ensure consistent policy interpretation.

Skills

HR leadership

Employee relations

Consulting

Coaching

Education

Bachelor's degree

Tools

HR systems

Job description

Overview

Kennametal Inc. is an industrial technology leader with over 85 years of experience, delivering productivity through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation rely on Kennametal to manufacture with precision and efficiency. Learn more at kennametal.com. Follow Kennametal on Instagram, Facebook, LinkedIn and YouTube.

Job Title

Manager, HR Service Delivery

Location

Orwell, OH with 1 day a week in Solon, OH

Job Summary

As a Manager, HR Service Delivery you will play a pivotal role in shaping, educating and enabling regional Kennametal managers, production and professional staff to perform HR processes in a timely and effective manner. This role leverages HR expertise, knowledge and experience to provide sound judgement, guidance and thought partnership to support and drive key HR processes that will enable the business to achieve its goals.

Responsibilities

• Ensure the customer (People Managers) are provided with the needed support and understand the requirements and related steps of HR processes, e.g. compensation planning, hiring processes, onboarding, off-boarding, performance management, promotions or changes (Employee Life Cycle events).
• Serve as a consultant and coach to managers providing thought partnership and support regarding HR employee relations and compliance matters.
• Manage assigned employee relations issues, above Tier 1, with responsibilities including:
  • Coach managers through developing/delivering performance improvement plans and progressive discipline
  • Assess/launch performance improvement plans
  • Counsel and advise managers on handling disputes as well as serving as unbiased mediator in conflict resolution discussions
• Complete employee relations investigations partnering with Legal and Office of Ethics and Compliance – Case Management ER.
• Advise on LOA requests/concerns (e.g. FMLA, disability, parental leave), including reviewing options and opportunities in accordance with applicable laws and benefits.
• Support assigned engagement survey action planning when manager or location meets criteria (low-performing).
• Ensure policy interpretation for consistency with employee relations.
• Assist with the communication and execution of core HR processes to ensure customer’s understanding of expectations and outcomes (Engagement Survey, Compensation Planning, Performance Management, and Goal Planning Cycles).
• Support managers for needed communication around employee discipline or recognition.
• Drive positive employee relations, supporting our cultural transformation.
• Responsible for building labor strategy and supporting regional labor agreement negotiations.
• Advise and coach managers on evaluating performance, developing and motivating team members.
• Provide guidance and support to ensuring all assigned complaints/questions/issues are resolved and HR processes are executed according to plan.
• Understand core HR system components to help educate and enable data integrity.
• Support apprenticeship and EMERGE programs, as needed.
• Provide onsite schedule for assigned locations and provide leadership support.

Display

• Comprehensive understanding of HR practices including recruitment, employee relations, performance management, compensation and benefits, training and development. Effective coaching skills.
• Strong proficiency in managing ER investigations.
• Competence in conflict and dispute management/resolution.
• Strong time management and prioritization skill sets.
• Excellent verbal and written communication skills to effectively interact with managers and other stakeholders.
• Ability to assess a situation, identify root causes, and develop action plan to address the problem.

Behaviors

• Attention to detail and ability to manage multiple tasks.
• Ability to engage, inspire and influence people.
• Active listener to understand stakeholder’s perspective without interruption.
• Ability to remain tactful, calm and persuasive in controversial and/or confrontational situations.
• Proven capability to be a trusted consultant to all levels of management in the region.

Knowledge

• Strong knowledge of core HR functions, processes, policies, labor laws, etc. (Subject Matter Experts / Generalist experience).
• At least five years of relevant work experience.
• 4-year secondary degree, or equivalent experience.

Kennametal Inc. is an Equal Employment Opportunity employer

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
Job Segment: Employee Relations, HR Manager, Consulting, Service Manager, Social Media, Human Resources, Service, Customer Service, Marketing