Manager - Hourly

NORCROSS GROUP; McKinney (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Wingstop Restaurants in McKinney, TX is seeking a Shift Leader to direct daily operations in the General Manager’s absence. You will ensure compliance with company standards in product preparation, customer relations, inventory control, and financial accountability while delivering high quality products and service.

You will lead team members, monitor labor, review trends, and maintain safety and cleanliness.

Qualifications

• Must be 18 years of age or older.
• Minimum of 2+ years of previous food service, retail or restaurant supervisory experience.
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.

Responsibilities

• Greet and acknowledge every Guest, maintain outstanding standards and product knowledge.
• Control shrinkage, waste, expenses, and payroll.
• Ensure cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and adjust operations to maximize goals.
• Ensure compliance with company policies through meetings, audits and walk-throughs.
• Open and/or close the Restaurant.
• Assemble and package orders according to Wingstop standards.
• Receive, inspect, and sign/pay for deliveries in the GM’s absence.
• Maintain current Operations Manual and follow procedures.
• Conduct daily walk-throughs and taste tests of products at opening.
• Ensure time and temperature checks are performed every two hours.
• Keep products fresh and prepared correctly and flow of orders moving.

Skills

Office suite proficiency

Supervisory experience

P&L analysis

Recruiting

Labor laws knowledge

Communication skills

Tools

Microsoft Office

Job description

Job DetailsJob Location: McKinney 345 - McKinney, TX 75070 Salary Range: $13.00 - $19.00 Hourly Job description

A Shift Leader has the overall responsibility for directing the daily operations of a restaurant in the General Manager’s absence. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation, customer relations, inventory management, financial accountability, also ensures that the highest quality products and services are delivered to each customer and other duties as required or assigned by the General Manager.

Qualifications

• Must be 18 years of age or older
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
• Demonstrated ability in recruiting and selecting team members
• Knowledge of Labor Laws
• Strong written and verbal communication skills
• Initiative and assertiveness
• Strong interpersonal skills and conflict resolution skills

Essential Duties and Responsibilities:

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Control shrinkage, waste, expenses, and payroll.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
• Open and/or close the Restaurant
• Assemble and package orders according to the Wingstop standard
• Assist all other positions when necessary
• Receive, inspect, and sign/pay for deliveries in the GM’s absence
• Place orders with vendors when necessary
• Maintain a current Operations Manual, and follow all procedures
• Conduct a daily walk through and taste test of products at opening
• Make sure the time and temps are done every two hours
• Ensure that all products are fresh and prepared correctly
• Keep the flow of orders moving on time
• Keep the restaurant safe and clean for both the crewmember and the guest
• Handle guest issues in the GM’s absence
• Assist in keeping kitchen clean throughout the shift
• Ensure that all crewmembers are health safety conscious at all times
• Promote the Wingstop Brand and uphold the mandatory operating requirements
• Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
• Any other responsibilities as assigned by General Manager.