Manager, Hospitality (Barista)

Spacex; Hawthorne (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Stock purchase plan

Medical coverage

Vacation 3 weeks

10+ holidays per year

401(k)

Job summary

SpaceX in Hawthorne, CA is seeking a Manager, Hospitality (Barista) to oversee food and customer service operations across a 24/7 multi-outlet environment, including high-volume halls, quick service outlets, bars and catering.

You will lead a team of 10+ staff, train on service excellence and safety, manage scheduling and payroll, and drive continuous process improvements to deliver exceptional guest experiences.

Qualifications

• High school diploma or equivalent required.
• 10+ years in food service operations.
• 5+ years leading a team.

Responsibilities

• Oversee menus across various service formats
• Establish hospitality standards
• Monitor quality and consistency of food products
• Train staff on customer service, allergen awareness, and nutritional knowledge
• Coordinate and improve time management for the team

Skills

Leadership

Customer service

Operations management

Hiring & onboarding

Staff training

Education

High school diploma

Culinary degree

Managerial food safety certification

Tools

Microsoft Office

Outlook

Job description

MANAGER, HOSPITALITY (BARISTA)

The Hospitality Manager will oversee the organization’s food and customer service operations. This role includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet environment. Key responsibilities of the Hospitality Manager include coordinating service operations for approximately 10,000 meals daily across various concepts, including high-volume food halls, quick service outlets, full-service restaurants, bars, and catering services. Additionally, the Hospitality Manager will monitor and motivate staff, ensure excellent customer service, engage with customers, and facilitate cross-site communication. This position involves hiring and developing talent, ensuring that the team is up to date with all mandatory company training, managing scheduling and payroll, and overseeing the interviewing, hiring, and onboarding of new staff.The Hospitality Manager will also establish and maintain customer service principles, contributing to the mission of providing operational excellence and quality food options that enhance morale and productivity within SpaceX.

RESPONSIBILITIES:

• Oversee the accuracy of menus across various service formats
• Establish and enforce standards for hospitality operations
• Monitor the quality and consistency of food products in all service locations
• Maintain clean and safe workstations throughout the operation
• Train staff on customer service, allergen awareness, and nutritional knowledge
• Ensure that proper food safety practices are followed by staff and management
• Coordinate and improve time management for the team
• Monitor the financial activities of hospitality operations
• Develop and maintain training materials for both in-person and online formats
• Manage performance evaluations for hospitality staff

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 10+ years of experience in food service operations
• 5+ years of experience leading a team

PREFERRED SKILLS AND EXPERIENCE:

• Culinary degree
• Possess or be able to obtain a managerial-level food safety certification
• Advanced understanding of customer service and safe kitchen operations
• Proficient in Microsoft Office and Outlook
• Excellent written and verbal communication skills
• Strong knowledge of food service principles and practices
• In-depth knowledge of food service systems, including ordering and inventory management
• Proficient knowledge of human resources management
• Experience with batch cooking or high-volume operations
• Proven leadership experience in managing teams of 10 or more staff members
• Experience in opening new operations and creating operational procedures from the ground up

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items, such as dishes in tubs or trays unassisted (up to 25 lbs.)
• Able to stand for long periods of time– up to 8 hours a day
• Must be able to work all shifts and availablefor weekends as needed
• Able to perform frequent bending, stooping, and lifting of objects

COMPENSATION AND BENEFITS:

Pay Range: $110,000.00 - $150,000.00

• Long‑term incentives, in the form of company stock or long‑term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Access to comprehensive medical coverage
• Access to vision coverage
• Access to dental coverage
• 401(k) retirement plan
• Short‑term disability insurance
• Long‑term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affinitive Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].