Manager, Hospitality

SpaceX; Redmond (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

SpaceX in Redmond, WA is seeking a seasoned Hospitality Manager to oversee food service operations across a 24/7 multi-outlet environment. You will drive customer service strategies, training programs, and ensure regulatory compliance while supporting a large team delivering ~10,000 meals daily.

You will hire and develop talent, manage scheduling and payroll, monitor performance, and coordinate cross-site communication to maintain high standards of quality and efficiency across all outlets.

Qualifications

• 10+ years of experience in food service operations.
• 5+ years of experience leading a team.
• High school diploma or equivalency certificate.

Responsibilities

• Oversee the accuracy of menus across various service formats.
• Establish and enforce standards for hospitality operations.
• Monitor the quality and consistency of food products in all service locations.
• Maintain clean and safe workstations throughout the operation.
• Train staff on customer service, allergen awareness, and nutritional knowledge.
• Ensure that proper food safety practices are followed by staff and management.
• Coordinate and improve time management for the team.
• Monitor the financial activities of hospitality operations.
• Develop and maintain training materials for both in-person and online formats.
• Manage performance evaluations for hospitality staff.

Skills

Food service operations

Staff leadership

Training & development

Customer service excellence

Payroll & scheduling

Education

High school diploma

Culinary degree

Tools

Microsoft Office

Outlook

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

MANAGER, HOSPITALITY

The Hospitality Manager will oversee the organization’s food and customer service operations. This role includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet environment. Key responsibilities of the Hospitality Manager include coordinating service operations for approximately 10,000 meals daily across various concepts, including high-volume food halls, quick service outlets, full-service restaurants, bars, and catering services. Additionally, the Hospitality Manager will monitor and motivate staff, ensure excellent customer service, engage with customers, and facilitate cross-site communication. This position involves hiring and developing talent, ensuring that the team is up to date with all mandatory company training, managing scheduling and payroll, and overseeing the interviewing, hiring, and onboarding of new staff. The Hospitality Manager will also establish and maintain customer service principles, contributing to the mission of providing operational excellence and quality food options that enhance morale and productivity within SpaceX.

Responsibilities

• Oversee the accuracy of menus across various service formats
• Establish and enforce standards for hospitality operations
• Monitor the quality and consistency of food products in all service locations
• Maintain clean and safe workstations throughout the operation
• Train staff on customer service, allergen awareness, and nutritional knowledge
• Ensure that proper food safety practices are followed by staff and management
• Coordinate and improve time management for the team
• Monitor the financial activities of hospitality operations
• Develop and maintain training materials for both in-person and online formats
• Manage performance evaluations for hospitality staff

Basic Qualifications

• High school diploma or equivalency certificate
• 10+ years of experience in food service operations
• 5+ years of experience leading a team

Preferred Skills And Experience

• Culinary degree
• Possess or be able to obtain a managerial-level food safety certification
• Advanced understanding of customer service and safe kitchen operations
• Proficient in Microsoft Office and Outlook