Manager, Hospice House

Chapters Health System; Orlando (FL); On-site; USD 85,000 - 133,000; Full time

Job summary

Chapters Health System in Florida is seeking a Hospice House Manager to provide direct oversight of all patient care delivered by hospice house staff around the clock, including case management, fiscal accountability, risk, compliance and personnel management.

You will oversee operations, monitor medication inventory, coordinate care between departments and external partners, and ensure timely documentation and adherence to regulatory requirements.

Qualifications

• Bachelor’s degree in a health related field or equivalent experience.
• Current RN license in the state of employment or multi-state license.
• Minimum of three years nursing experience.
• Minimum of one year of supervisory/management experience.
• Active BLS for healthcare professionals from AHA or Red Cross.
• Oncology, hospice or home health experience preferred.
• Intermittent driver with valid license and insurance.
• Ability to manage fiscal accountability, communications, planning, and leadership.

Responsibilities

• Provides 24/7 oversight to Hospice House operations.
• Monitors medication inventories and Pyxis reports for drug diversion.
• Implements systems to evaluate actual care against the care plan.
• Schedules staff and ensures coverage as acuity dictates.
• Facilitates coordination of patient care between all parties.
• Provides feedback on care plan documentation to staff.
• Administers direct nursing care when appropriate to maintain competence.
• Ensures timely documentation supports level of care.
• Collaborates with Pharmacy, Infusion, DME and other Hospice Houses.
• Addresses customer concerns and complaints promptly.
• Performs other duties as assigned.

Skills

Nursing experience

Supervisory/management experience

BLS Certification

Communication skills

Planning and organizing

Regulatory compliance

Interpersonal skills

Problem solving

Education

Bachelor’s degree or higher in health related field

Tools

Pharmacy systems (Pyxis)

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role

The Hospice House Manager is responsible for direct oversight of all aspects of patient care provided by hospice house staff members twenty four hours a day, seven days per week, including case management, fiscal accountability, risk, compliance, and personnel management.

Qualifications

• Bachelor’s degree or higher in health related field or an equivalent combination of education and experience
• Current license as RN in the state where the employee will be working or multi-state/compact nurse license
• Minimum of three (3) years of nursing experience
• Minimum of one (1) year of supervisory and/or management experience
• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023
• Previous oncology, hospice or home health experience preferred
• Intermittent Driver - Valid driver’s license and automobile insurance per Company policy
• Demonstrated skills and ability in: fiscal accountability, communication (written and verbal), interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution and other leadership qualities
• Ability to use equipment with visual and auditory mechanisms
• Ability to physically access patient rooms and other areas of the Hospice House
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors

• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Initiative. Originate action to achieve goals.
• Management Identification. Identify with and accept the problems and responsibilities of management.
• Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
• Leadership. Use appropriate interpersonal styles and methods in guiding others.
• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities

• Provides oversight to Hospice House operations 24/7.
• Monitors Pyxis OverRide Reports and medication inventories to determine drug diversion.
• Implements systems and processes to evaluate actual care delivered to patients compared to needs documented on the Plan of Care.
• Schedules staff/provides coverage/assistance to department, as needed, and as acuity dictates to ensure continuity of care to all patients.
• Facilitates seamless coordination of patients’ care between all parties, internal and external.
• Monitors and provides feedback and direction on care plan documentation to staff members.
• Administers direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirement and to provide modeling to staff.
• Ensures timely documentation is present to support appropriate level of care for all patients.
• Collaborates with other departments, i.e., teams, Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, other Hospice Houses and Patient Access/Admissions, to ensure all patient care needs are met.
• Ensure timely attention to and effective solutions for customer concerns and complaints.
• Performs other duties as assigned.

Compensation Pay Range

$85,270.05 - $133,234.45

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on‑going compliance with the Drug‑Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

Choices. Education. Guidance.

As a progressive leader and premier health organization, Chapters Health System is dedicated to delivering innovative care throughout chronic illness progression and beyond. Since 1983 as a community‑based, not‑for‑profit organization, Chapters Health has provided choices, education and guidance through its managed affiliates: Capital Caring Health, Chapters Health Foundation, Chapters Health Hospice, Chapters Health Pharmacy, Chapters Health Staffing, Cornerstone Hospice & Palliative Care, Good Shepherd Hospice, Hope Healthcare, Hospice of Okeechobee, HPH Hospice and LifePath Hospice.

Chapters Health offers services throughout the Southeast and Mid‑Atlantic regions of the country to improve the patient/family experience well in advance of end‑of‑life needs.

Chapters Health and its affiliates are licensed in Alachua, Arlington, Bradford, Charlotte, Cherokee, Citrus, Cobb, Collier, Columbia, District of Columbia (all eight wards), Dixie, Fairfax, Fauquier, Fayette, Forsyth, Fulton, Gilchrist, Glades, Gwinnett, Hall, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Howard, Lafayette, Lake, Lee, Levy, Loudoun, Marion, Martin, Miami‑Dade, Monroe, Montgomery, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Prince George’s, Prince William, Putnam, St. Lucie, Sumter, Suwannee and Union counties.

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It is the policy of the Organization to provide equal employment opportunities to all employees and applicants for employment. The Organization(s) complies with all civil rights laws and other federal, state and local fair employment laws that prohibit any unlawful employment practices including harassment and discrimination based on race, color, religion, gender, national origin, age, physical or mental disability, marital status, pregnancy, genetic information, status as a covered veteran, sexual orientation, or any other characteristic protected by law. Employment decisions, including hiring and promoting, are based on merit, qualifications, abilities and business needs. This policy applies to all terms and conditions of employment in accordance with applicable federal, state and local laws.