Manager, Health Informatics (Great Lakes)

GSK; Cleveland (OH); Remote; USD 152,000 - 254,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Job summary

GSK Health Informatics Manager in Market Access leads HIT initiatives across Western NY, PA, OH, MI, and WV, partnering with health systems and cross-functional teams to align HIT capabilities with clinical workflows and patient care objectives.

The role educates customers on approved EHR-enabled tools, supports evaluation and implementation decisions, and ensures governance and compliance with policies and regulatory requirements.

Qualifications

• Bachelor's degree required.
• Minimum 3 years healthcare or pharmaceutical industry experience.
• Minimum 2 years of health informatics or EHR-related roles in healthcare settings.
• Hands-on knowledge of major EHR platforms and reporting tools.
• Customer-facing experience assessing needs and collaborating across teams.

Responsibilities

• Partner with health-system stakeholders to align HIT resources with customer needs and workflows.
• Assess workflows, EHR readiness, data insights, and barriers to identify opportunities for improved patient care and efficiency.
• Educate customers on approved EHR-enabled, digital resources and support their evaluation for potential use.
• Contribute HIT expertise to account planning and customer engagement, sharing insights and risks.
• Serve as HIT SME across Market Access and other GSK units, coordinating customer support and providing field input on scalable tools.
• Ensure governance, privacy, security, and compliance decisions align with policies.

Skills

Bachelor's degree

Healthcare/pharmaceutical experience

Health informatics/EHR experience

Customer-facing collaboration

EHR workflows and CDS knowledge

Education

Bachelor's degree

Tools

Athenahealth

Epic

Cerner/Oracle Health

Meditech

OncoEMR

iKnowMed

Job description

This is a field-based role that will cover Western NY & PA, OH, MI, and WV.

The Health Informatics Manager in Market Access supports strategic initiatives that use health information technology (HIT) to improve care delivery across GSK priority therapeutic areas. The role partners with health systems and cross-functional GSK teams to align approved HIT capabilities with customer needs, clinical workflows, and technology environments, including electronic health records, population health tools, and digital solutions.

Working within a shared-service model, the Health Informatics Manager translates customer and healthcare data insights into practical opportunities to improve patient identification, clinical workflows, care coordination, and operational efficiency. The role serves as an educator and subject matter resource, helping customers evaluate approved EHR-enabled tools and resources while ensuring implementation decisions remain with the health system and align with customer governance, GSK policies, and applicable Legal and Compliance requirements.

Key Responsibilities

• Partner with health-system stakeholders and cross-functional GSK teams to align approved HIT resources with customer needs, clinical workflows, and technology environments.
• Assess customer workflows, EHR readiness, data insights, and operational barriers to identify compliant opportunities that may improve patient identification, care delivery, coordination, and efficiency.
• Educate customers on approved EHR-enabled, digital, patient identification, and measurement resources and support their evaluation for potential use.
• Contribute HIT expertise to account planning and customer engagement, sharing relevant insights, risks, opportunities, and health IT trends with internal partners.
• Serve as a HIT subject matter resource across Market Access and other GSK business units, coordinating customer support and providing field input on scalable tools and resources.
• Ensure customer ownership of clinical, technical, implementation, validation, privacy, security, and governance decisions while working within GSK policies and applicable Legal and Compliance requirements.

Basic Qualifications

• Bachelor's degree
• Minimum 3 years of healthcare or pharmaceutical industry experience.
• Minimum 2 years of experience in health informatics or EHR-related roles (such as clinical informatics, EHR analyst, or EHR super user) within a hospital, physician practice, or other patient-care environment.
• Experience with inpatient or ambulatory clinical workflows, care coordination, and health information technology, including front-end use of a major EHR platform such as Athenahealth, Epic, Oracle Health/Cerner, Meditech, OncoEMR, or iKnowMed.
• Customer-facing experience assessing needs and collaborating across teams, with hands‑on knowledge of EHR products, clinical decision support, patient identification, order sets, care pathways, reporting tools, and health-system governance.

Preferred Qualifications

• Experience supporting health systems, IDNs, academic medical centers, community oncology practices, or large provider organizations.
• Experience in Oncology, Respiratory, Infectious Diseases, or other relevant therapeutic areas.
• Experience supporting product launches, EHR optimization, clinical workflow redesign, population health, or digital health initiatives.
• Experience with multiple EHR platforms and related reporting or population health tools.
• Knowledge of healthcare quality measures, value-based care, interoperability, and digital health technologies.
• Strategic thinker and self-starter with strong accountability and results orientation.
• Project and change management experience, including EHR adoption, workflow readiness, and end‑user enablement.
• Epic or other major EHR vendor certification, CPHIMS, RHIA, RHIT, or other relevant certification.
• Advanced degree in health informatics, clinical informatics, or a related field.
• Strong emotional intelligence, collaboration, interpersonal, and customer‑success skills.
• Strong organizational, written, verbal, and presentation skills, with the ability to explain technical and workflow concepts to varied audiences.

#GSK-Remote

Skills

Data to Insights, Digital Fluency, Market Access Strategies, Matrix Leadership, Payer Evidence, Pricing Strategies, Scientific Literacy

The US annual base salary for new hires in this position ranges from $152,250 to $253,750. The US salary ranges take into account a number of factors including work location within the US market, the candidate’s skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process.

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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