Manager, Head Start on Housing

TVCCA - Thames Valley Council for Community Action, Inc.; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

TVCCA - Thames Valley Council for Community Action, Inc. seeks a Manager to supervise, organize, implement, and lead the statewide Head Start on Housing program and related services. This role provides leadership in housing program implementation and oversees staff within the Head Start on Housing program.

The position requires experience in ROMA and strong collaboration with state and community partners. Evening/weekend work may be required to support program activities and outcomes.

Qualifications

• Bachelor’s Degree in a relevant discipline.
• Minimum five years of related work experience, with supervisory in nature.
• Experience conducting training, outreach, and presentations.
• Must hold a valid driver’s license and have reliable transportation to travel across Connecticut.

Responsibilities

• Supervise Head Start on Housing employees; assigns and reviews work.
• Monitors and manages assigned programmatic budgets.
• Coordinates with state and private providers to acquire data and manage client cases.
• Maintains precise documentation and program databases to meet mandated timeframes.
• Represents TVCCA in collaborative meetings and networks with community partners.
• Develops partnerships with local, state, and federal stakeholders.
• Organizes outreach sites and other social service agencies.
• Prepares statistical information and required reports for funding agencies.
• Ensures compliance with program guidelines and HIPAA; maintains client confidentiality.
• Works evenings and weekends as needed for program activities.

Skills

Budget management

Staff supervision

Training delivery

Documentation accuracy

Partnership development

ROMA knowledge

Collaboration

Communication skills

Problem solving

HIPAA compliance

Education

Bachelor’s Degree in relevant discipline

Tools

Microsoft Office Suite

Excel

Access

Canva

Job description

The Manager will supervise, organize, implement, and otherwise lead the statewide Head Start on Housing program and related services as needed. Provides leadership in the implementation of housing programs and initiatives. Will oversee and provide guidance to staff within the Head Start on Housing program. An understanding of Results Oriented Management Accountability (ROMA) is expected.

Required Skills

• Monitors and manages assigned programmatic budgets.
• Supervises Head Start on Housing employees; assigns and reviews work.
• Participates in Agency and State trainings and supervises training activities.
• Maintains precise and accurate documentation to ensure all the program requirements are met in the mandated time frame, including client files, partner agency files, and entries into the program databases.
• Maintains comprehensive working knowledge of community and resources and assists customers in accessing such resources should services not be provided by the Agency’s Head Start on Housing apparatus.
• Represents TVCCA in collaborative meetings and networks with community partners.
• Develops and nurtures partnerships with local, state, and federal stakeholders.
• Coordinates with state and private providers, such as the Office of Early Childhood and John D’Amelia & Associates, to acquire data, jointly manage client cases, and improve systems.
• Organizes and oversees activities with outreach sites and other social service agencies.
• Assists in the preparation of statistical information, and prepares and submits reports required by funding agencies.
• Acquires and maintains knowledge of program guidelines, as well as other agency programs.
• Assists in responding to complaints and aids in problem resolutions.
• Evaluates client satisfaction through surveys and community focus groups and interprets results.
• Works effectively with coworkers, supervisors, and staff from other departments to solve problems and to improve processes and services.
• Collaborates with Development Department to seek additional programmatic and administrative dollars to help support and augment services offered by TVCCA.
• Works occasional evening and weekend as needed for programmatic activities.
• Sets and observes appropriate boundaries with clients; observe client confidentiality and HIPPA.
• Is an effective team leader.
• Ability to work under pressure, address multiple priorities, and meet deadlines.
• Knowledge of community and statewide resources.
• Knowledge of program planning, organization, and implementation.
• Ability to identify key issues in problem solving and implement effective, creative solutions.
• Operate office equipment including but not limited to computer, telephone, scanner, copy machine.
• Excellent computer skills (Microsoft Office Suite, Excel, Access and Canva).
• Ability to climb stairs; sit for periods of up to seven (7) hours per day.
• Physically lift between 20 and 30 pounds (applications, folders, forms, copy paper, etc.).
• Perform additional tasks to meet the needs of the program/agency.
• Adhere to Agency dress code; be clean, neat and well-groomed.

Required Experience

• Bachelor’s Degree in relevant discipline with a minimum of five years of related work experience, two of which were supervisory in nature.
• Experience conducting training, outreach, and presentations.
• Experience leading and managing personnel in different locations and on multiple projects with differing qualifications and deadlines.
• Must hold a valid driver’s license and have reliable transportation to travel for business meetings, community meetings, and training events across the State of Connecticut.

Strong Communication And Computer Skills Required

Must have strong decision making, organizational, and leadership skills.