Manager, GTM - Field Readiness

ServiceNow; West Palm Beach (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceNow in the United States seeks a senior program manager to lead cross-functional GTM planning and ensure commercial and operational readiness for launches. You will influence multi-functional teams, identify risks, and drive post-sale readiness while defining KPI regimes across the product lifecycle.

You will spearhead NPI transformation initiatives, including digitization and automation projects, develop detailed project plans, and deliver results on time and within budget.

Qualifications

• Experience integrating AI into work processes or using AI-powered tools.
• Proven experience in product release management and launching SaaS offers.
• Strong program/project management skills with facilitation experience.
• Leading diverse, high performing matrixed teams.
• Analytical, fact-driven and process-oriented mindset with ability to translate data into actionable messages.

Responsibilities

• Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.
• Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch.
• Ensuring comprehensive planning including post sale readiness.
• Define & manage KPI's (leading, lagging indicators) across product lifecycle.
• Accountable for identifying and driving action plans cross-functionally to improve KPI's.
• Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects.
• Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives.
• Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality.
• Lead NPI launches, refining & optimizing processes.
• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions.
• Deliver progress updates to stakeholders and leadership.
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

Skills

AI in workflows

Product release management

Program/project management

Leading matrixed teams

Analytical mindset

Data analysis

SaaS business processes

Verbal & written communication

Executive storytelling

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500 work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.
• Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch.
• Ensuring comprehensive planning including post sale readiness.
• Define & manage KPI's (leading, lagging indicators) across product lifecycle.
• Accountable for identifying and driving action plans cross-functionally to improve KPI's.
• Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects.
• Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives.
• Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality.
• Lead NPI launches, refining & optimizing processes.
• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions.
• Deliver progress updates to stakeholders and leadership.
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience in product release management and launching SaaS offers.
• Strong program/project management skills & strong facilitation skills.
• Leading diverse, high performing matrixed teams.
• Highly analytical, fact driven, and process orientated mindset.
• Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables.
• Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results.
• Well-versed in SaaS business processes and customer lifecycle.
• Ability to challenge the status quo and develop mindshare to drive towards a common goal.
• Combination of strong intellect, exceptional active listening skills, and creative problem solving skills.
• Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.