Manager, Governance Risk Reporting

Softchoice; Town of Florida (NY); On-site; USD 111,000 - 146,000; Full time

Benefits offered by this job

Health benefits

401k with company matching

Paid time off

Employee discounts

Job summary

Softchoice is seeking a Manager, Governance, Risk & Reporting within Managed Services. You will be the organizational authority on governance, risk, and compliance program integrity, plus the data analytics and reporting function that informs strategic decisions.

You will build and lead a disciplined governance and analytics capability, partner with BI, Finance, and Operations, and implement AI-enabled automation to streamline audit tracking and reporting.

Qualifications

• Post-Secondary Degree in Business, IT, or related discipline.
• 10+ years IT or professional services with senior leadership in audit, governance, or program delivery.
• PMP®, PgMP®, or equivalent certification required.
• IIA or ISACA membership preferred.
• Deep experience in audit governance, GRC, multi-vendor MSP audits, and evidence management.

Responsibilities

• Own end-to-end lifecycle of Managed Services audit programs: planning, execution, evidence management, remediation tracking, close-out.
• Lead regular GRC reviews, audit calendars, risk escalation, and accountability across the program portfolio.
• Oversee OEM and vendor MSP audit programs for major partners and ensure milestones and deliverables.
• Lead the reporting and analytics function: dashboards, KPI tracking, data pipelines, and visibility into audit health.

Skills

GRC leadership

Audit management

Stakeholder alignment

Data analytics

Communication

Education

Post-secondary degree or diploma

Tools

Power BI

ServiceNow PPM

Jira

Job description

Why You'll Love Softchoice

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

Why You'll Love Softchoice

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The Impact You Will Have

As Manager, Governance, Risk & Reporting within Managed Services, you will be the organizational authority on two fronts: governance, risk, and compliance program integrity, and the reporting, data analytics, and strategic-insights function that informs how the business decides. Your work will directly protect Managed Services revenue, reduce risk exposure, ensure vendor partner compliance, and equip leadership with the data visibility and predictive intelligence needed to make high-quality strategic decisions. You will build two functions that others depend on — a disciplined governance and risk practice that protects the business, and a reporting and analytics capability that surfaces truth through data and turns insight into strategic action. In your hands, both governance and analytics become strategic organizational capabilities that scale with organizational growth.

What You'll Do

• Own and govern the end-to-end lifecycle of all Managed Services audit programs, including planning, execution, evidence management, remediation tracking, and program close-out.
• Lead monthly, quarterly, and annual GRC reviews, maintaining audit calendars, accountability frameworks, and risk escalation protocols across the program portfolio.
• Manage OEM and vendor MSP audit programs for Microsoft, Cisco, Google, VMware, AWS, Lenovo, and other partners, serving as the primary accountability owner for all milestones and deliverables.
• Lead the Managed Services reporting and analytics function — designing and maintaining executive dashboards, KPI tracking, and data pipelines that deliver visibility into audit health, compliance status, and broader operational performance.
• Extract insight from audit, compliance, and operational data and translate it into strategic narratives for executive and senior leadership, enabling informed decisions on revenue, risk, investment, and growth.
• Drive strategic prioritization of audit workstreams as a revenue-protection lever, quantifying the financial impact of compliance performance and program gaps.
• Publish quarterly audit schedules, program costs, membership requirements, and risk frameworks to corporate stakeholders.
• Partner with Business Intelligence, Finance, and Operations teams to integrate audit data into broader organizational reporting and planning processes.
• Implement AI-enabled automation and workflow improvements to streamline audit tracking, evidence collection, and compliance reporting.
• Maintain intranet content with current audit health and status reports, ensuring stakeholders have reliable, timely access to program information.
• Lead cross-functional teams and influence stakeholders across Services, Business Development, Sales, Technical Pre-Sales, and Solution Development to deliver audit outcomes.
• Participate in corporate ISO, SOC, BPML, BCP, and DR audit planning and evidence-gathering initiatives.

What You'll Bring To The Table

• Post-Secondary Degree or Diploma in Business, Information Technology, or a related discipline.
• 10+ years of IT or professional services experience, with demonstrated senior leadership in audit management, governance, or program delivery.
• PMP®, PgMP®, or equivalent program/project management certification required.
• Membership in the Institute of Internal Auditors (IIA) or ISACA preferred.
• Deep experience in audit governance, GRC frameworks, multi-vendor MSP audits, and evidence management.
• Proficiency with enterprise BI tools (Power BI or equivalent) for building executive-facing dashboards and KPI frameworks.
• Experience with ServiceNow PPM, Jira, or equivalent platforms for program and resource management.
• Exceptional written and verbal communication skills, with a proven ability to align multiple senior stakeholders toward a common goal.
• Process improvement, data analytics, and project management skills and experience.
• People leadership and/or management experience considered an asset.

Compensation

A reasonable estimate of the current base pay range for this position Texas and Illinois is $116,800 to $146,000 annually + 14% as target incentives.

A reasonable estimate of the current base pay range for this position Florida and Colorado is $110,960 to $138,700 annually 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You'll Love Working Here

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail] . We are committed to working with you to best meet your needs.

Our Commitment To Your Experience

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7618

EoE/M/F/Vet/Disability